Where all tails have happy endings
Welcome to Urban Tails, your premier pet care facility in Houston, TX. We understand the importance of providing a safe and healthy environment for your furry friends, which is why we've created a unique and comprehensive range of services to cater to all your pet's needs.
Our Story
Urban Tails has been serving the Houston area for nearly two decades, providing a safe and healthy hang-out for friendly city dogs and cats. Our full-service pet care facility offers a variety of services to keep all of Houston's pets active and healthy. With a convenient midtown location, we have loyal customers and happy tails throughout the Houston area.
Our Approach
The health and safety of the pets in our care is a responsibility we take very seriously. In the design of our facility and our operating procedures, we kept this as our number one priority. We are extremely proud of the experiences and services we've created. Drop by for a personal tour of our facility. It's guaranteed to put a smile on your face. What else would you expect from a place where "all tails have happy endings"?
Services
At Urban Tails, we offer a range of services tailored to meet the unique needs of your pet. From dog and cat lodging to dog daycare, dog training, grooming, and spa services, we've got you covered. Our state-of-the-art facility features 5,000 sq. ft. of daycare fun, cage-free sleepovers, luxury lofts, and a bone-shaped swimming pool at our exclusive Bow Wow Beach Club. We also offer activities and packages, a retail center, resources, forms, and policies to ensure your pet's stay with us is nothing short of amazing.
Why Choose Us
At Urban Tails, we take pride in our 24/7 staffed facility, where a staff member is always on premises to ensure your pet's safety and well-being. Our in-depth social evaluation screening process, pet personality profiles, and pet wellness checks ensure that we understand your pet's unique needs and provide personalized care. We're committed to minimizing the impact of stress on your pet's health and provide a variety of tools to proactively prevent health issues from arising.
Get in Touch
Want to learn more about our services or schedule a tour of our facility? Contact us today to discuss how we can tailor our services to meet your pet's unique needs.
Positive Experiences
Many reviewers had a positive experience with Urban Tails Pet Resort. They praised the staff for being friendly, professional, and caring towards their pets. Some reviewers mentioned that their pets loved going to Urban Tails and would come home happy and tired after a fun-filled day. The facility was described as clean and well-maintained, and the prices were considered reasonable.
Negative Experiences
However, some reviewers had a horrific experience with Urban Tails Pet Resort. One reviewer's dog, Marley, died while in the care of Urban Tails due to the groomer's negligence. Another reviewer's dog was injured during grooming, and the owner was not informed about the severity of the injury. Several reviewers complained about the high prices and additional fees for services that were not clearly disclosed. Others mentioned that the staff was unprofessional, unorganized, and did not handle dogs safely.
Safety Concerns
There were several safety concerns raised by reviewers, including the use of choke collars, unattended dogs, and a lack of proper training for staff. One reviewer mentioned that the facility was unsanitary and that dogs got into fights in the daycare.
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