Business Details
37 Years
experience
Your Trusted Partner for Commercial & Residential Cleaning Services
At Personal Touch Service Solutions, we have spent over 36 years earning trust through quality work, honest relationships, and a commitment to treating people and properties with care. Our company was founded on the belief that how we treat clients and their spaces matters as much as the work itself. We prioritize consistency, showing up on time, and delivering results that reflect our respect for every property we service. Our team values long-term relationships over short-term gains, bringing craftsmanship, communication, and responsibility to every project. With decades of combined experience, our leadership team ensures every job benefits from deep industry knowledge and problem-solving expertise.We treat every client interaction as an opportunity to build trust through transparency and reliability. Our staff receives ongoing support and development, which translates into exceptional service for our clients. We specialize in commercial and residential cleaning, stone restoration, and masonry repair while maintaining a client-focused approach that prioritizes clear communication and satisfaction. Our proven track record demonstrates our ability to deliver quality results while upholding the values that have sustained our business for over three decades.
Services
Janitorial Services
Carpet Cleaning
Hard Floor Care
Exterior Building Cleaning
Natural Stone Maintenance
Masonry Repair
Concrete Repair
Project Cleaning
Upholstery Cleaning
Tile and Grout Cleaning
Details
- Year established: 1989
Highlights and features
- We offer 36 years of experience in commercial and residential cleaning services
- Our team has exceptionally low turnover with staff averaging 15+ years tenure
- We provide free detailed estimates with customized service planning
- We specialize in historic masonry restoration using traditional techniques
- We guarantee consistent service delivery with experienced, trained professionals
What people say
Exceptional work
Attention to detail
Polite and efficient
Quality workmanship
True to their word
Services
Janitorial Services
We provide comprehensive janitorial services for commercial properties including offices, schools, and churches. Our trained professionals deliver consistent cleaning solutions tailored to client needs while maintaining health and safety standards. With over 36 years of experience, we combine proven techniques with personalized service to maintain clean, professional environments that reflect our clients' commitment to quality.
Carpet Cleaning
Our professional carpet cleaning services use hot water extraction and low-moisture drying methods to maintain commercial carpets. We offer both deep cleaning and interim maintenance solutions to extend carpet life while preserving appearance. Our technicians develop customized cleaning plans that address traffic patterns and soil conditions specific to each client's facility.
Natural Stone Maintenance
We specialize in natural stone care for marble, travertine, granite, and terrazzo surfaces. Our services include cleaning, honing, polishing, and sealing to maintain stone's beauty and durability. With 27+ years of experience, our team uses specialized compounds and techniques to restore stone surfaces while preserving their structural integrity and aesthetic value.
Masonry Repair
Our masonry repair services address structural and aesthetic issues in brick, stone, and concrete structures. We perform tuckpointing, spalling repair, and mortar replacement using traditional techniques. Our experienced masons preserve historic properties while ensuring structural soundness and weather resistance for both residential and commercial buildings.
Exterior Building Cleaning
We clean and protect exterior building surfaces including stone, brick, and concrete. Our gentle yet effective methods remove environmental buildup while preserving material integrity. Using appropriate chemistry and pressure techniques, we restore building appearances and protect against weather-related damage for commercial properties in Central Illinois.
People
Joyce Harris
Founder & President
Founded Personal Touch in 1989 with a commitment to quality and integrity. Developed expertise in all service divisions and built long-term client relationships. Leads with a focus on craftsmanship and client satisfaction while maintaining company values.
Chris Pacey
Director of Stone Restoration
Led field operations since 1999 with technical expertise in stone restoration. Provides on-site estimates and client guidance while ensuring project quality. Combines decades of experience with effective communication to deliver successful outcomes for commercial and residential clients.
Tom Olmstead
Masonry Division Manager
Brings decades of masonry experience to structural repairs and restoration projects. Specializes in wall repair and tuckpointing while maintaining traditional craftsmanship. Known for problem-solving skills and commitment to quality workmanship in both historic and modern construction.
Questions
Do you provide references for similar projects?
Yes, we can provide client references upon request to demonstrate our track record of successful projects.
What sets you apart from competitors?
Our 36 years of experience, low employee turnover, and commitment to personalized service distinguish us in the industry.
Do you offer customized service plans?
Yes, we create tailored cleaning and maintenance plans to match each client's specific needs and budget.
Do you provide free estimates?
Yes, we offer complimentary consultations and detailed service estimates for all our cleaning and repair services.
Can you handle specialized stone restoration?
Yes, our team has 27+ years of experience in natural stone maintenance and restoration techniques.
Do you work on historic properties?
Yes, we specialize in historic masonry restoration using traditional lime mortars and preservation techniques.
