Your view. Our windows. Your view. Our doors.
For over 25 years, Cascade Windows has been a cornerstone in the Washington community, providing premium windows and doors that enhance homes and offices alike. We take pride in offering unparalleled quality, unparalleled service, and unparalleled value.
Our Mission
Our mission is to empower our clients to create comfortable and visually captivating spaces by providing the finest windows and doors available. We prioritize:
- Exceptional Quality: Each Cascade window and door is meticulously crafted with top-grade materials and innovative technologies.
- Expert Service: From initial consultation to installation and beyond, our dedicated team is with you every step of the way.
- Exceptional Value: We believe in providing windows and doors that offer both exceptional performance and exceptional affordability.
Our Expertise
Cascade Windows offers a comprehensive range of products and services, including:
Window & Door Solutions
- Folding Windows
- Multi-Slide Doors
- Corner Doors
- Folding Doors
- Swing Doors
- Patio Doors
Custom Design & Consulting
- Free project consultations to understand your specific needs and preferences
- Comprehensive design and engineering services
- Expert advice on window and door selection and installation
Sustainability & Energy Efficiency
- Commitment to sustainable manufacturing practices and energy-efficient products
- ENERGY STAR Qualified products to reduce heating and cooling costs
- Comprehensive recycling and recycling programs
Community Involvement
We believe in actively contributing to the communities we serve. We actively sponsor local events and organizations, and are committed to creating positive change in the communities where we work and live.
Our Vision
Our vision is to be recognized as the leading provider of windows and doors in the Pacific Northwest, known for our exceptional products, services, and unwavering commitment to our customers. We strive to continue to exceed expectations and be a trusted partner in building and renovating homes and offices.
Cascade Windows Review Summary
Quality Issues and Poor Customer Service
The majority of the reviews highlight issues with the quality of Cascade Windows' products, with many customers experiencing problems with defective windows, doors, and seals. The company's warranty program is also criticized for being ineffective, with customers facing lengthy delays and unresponsive customer service.
Communication Breakdown
Several reviewers mentioned poor communication from the company, including unreturned phone calls and emails, and a lack of transparency about the status of warranty claims.
Frustration and Disappointment
Many customers expressed frustration and disappointment with the company's customer service, warranty process, and overall experience. Some reviewers mentioned that they would not recommend Cascade Windows to others.
Positive Experiences
A few reviewers had positive experiences with the company, praising the quality of the windows and the service of individual employees.
Employee Perspective
One reviewer, an employee of the company, shared a positive experience, highlighting the friendly and professional work environment, safety protocols, and quality products.
Concerns and Recommendations
Based on the reviews, it appears that Cascade Windows needs to address quality control issues, improve communication, and streamline the warranty process to better serve customers. Potential customers are advised to exercise caution and thoroughly research the company before making a purchase.
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