Restoring your home, restoring your life.
At JGB Restoration, we pride ourselves on being the most professional and reliable restoration company in Orange County. With over 15 years of experience in water damage restoration, flood cleanup, mold removal, fire damage restoration, and smoke cleanup, we have established ourselves as the go-to experts in the region. Our team of professional restoration technicians understands the need for a quick and thorough response to emergency situations, and we guarantee to be at your doorstep within 60 minutes or less.
Our Services
We offer a broad range of restoration services for residential and commercial property owners in Orange County. From water damage restoration and flood cleanup to fire and smoke restoration, mold removal, biohazard cleanup, infectious disease remediation, and packout services, we address many emergency and non-emergency needs. Our services are designed to return your home or business to its original condition as quickly and efficiently as possible.
Our Values & Guarantees
At JGB Restoration, we focus on you, our customer, to ensure you're being communicated with and able to share your thoughts and feelings throughout the restoration process. We guarantee exceptional customer service, excellent communication, and quick solutions to resolve your issues. We work directly with your insurance company to expedite the restoration of your home, and we pride ourselves on being locally owned and operated, with over 15 years of experience in water damage restoration.
Overall Experience
The reviews indicate that JGB Restoration has a mix of positive and negative experiences. While some customers have had excellent experiences with the company, others have faced issues with communication, project management, and billing.
Positive Comments
- Many customers have praised the company's technicians, such as Juan, Andrew, Bryan, and Erik, for their professionalism, thoroughness, and excellent communication skills.
- The company's response time and ability to handle emergencies have been commended.
- Some customers have appreciated the company's attention to detail, cleanliness, and respect for their property.
Negative Comments
- Several customers have expressed frustration with the company's office staff, citing disorganization, poor communication, and confusion about project details.
- Some customers have reported issues with billing, including misquoted estimates and charges for incomplete work.
- A few customers have experienced delays, miscommunication, and unprofessional behavior from third-party contractors working with JGB.
Areas for Improvement
- The company needs to improve its project management and communication processes to ensure that customers are well-informed and satisfied with the work.
- JGB should address the issues with billing and estimating to prevent misunderstandings and mistrust.
- The company should work on ensuring that its technicians and contractors are properly trained and equipped to handle jobs efficiently and professionally.
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