Business Details
49 Years
experience
Emergency
services
Trusted Printing & IT Solutions in New York
Ed & Ed Business Technology has been a trusted provider of printing, postage, and IT solutions since 1977. Founded in Central New York, we have grown from a small family-run operation to a regional leader serving businesses across Upstate New York and the Capital District. Our team of experts specializes in developing customized document strategies, managed print services, and IT support that reduce costs and improve operational efficiency. With decades of combined experience, we prioritize customer satisfaction through proactive service, cutting-edge technology, and a commitment to understanding each client's unique challenges.Our ISO-certified processes and 24/7 support ensure reliability, while our partnerships with top industry brands guarantee access to the latest innovations. From postage meters to intelligent parcel lockers, we deliver solutions that streamline communication and enhance productivity. Recognized for exceptional service by clients like Java Joe's Roasting Company and the Utica City School District, we remain dedicated to maintaining the highest standards of professionalism and integrity.
Services
Managed Print Services
Managed IT Services
Postage Solutions
Parcel Lockers
Remote Support
Details
- Year established: 1977
Highlights and features
- We have over 45 years of experience in printing and IT solutions since 1977
- Our family-run business maintains a 98% customer retention rate
- 24/7 help desk support with certified technicians available immediately
- We implement patented processes for automatic toner replenishment and cost tracking
- Our team includes industry-certified experts in print management and network security
What people say
Quick turnaround
Knowledgeable technicians
Proactive maintenance
Exceptional professionalism
Reliable solutions
Services
Managed Print Services
Our Managed Print Services reduce operational costs by automatically shipping toner when needed and providing on-site repairs. This solution eliminates supply closets and IT labor costs for printer maintenance. Customers only pay for printed pages, with charges allocated by department for better budget control.
Managed IT Services
24/7 managed IT services include server maintenance, network monitoring, and immediate help desk support. Our certified technicians proactively resolve issues before they disrupt business operations. Services cover desktop management, remote support, and mobile device management for comprehensive IT protection.
Postage Solutions
We provide postage meters, automatic mail openers, and tabbing systems since 1977. Our experts help businesses improve marketing and billing communications through reliable mail solutions. Services include equipment sales, maintenance, and customized postage strategies for maximum delivery effectiveness.
Intelligent Parcel Lockers
24/7 accessible parcel lockers provide secure package pickup solutions for businesses and campuses. The system reduces delivery attempts and mailroom congestion through text/email notifications and one-time PIN access. Ideal for educational institutions and corporate campuses needing efficient package management.
Remote Support
Unlimited remote IT support services resolve technical issues quickly without on-site visits. Our certified technicians provide immediate assistance for computer crashes, network issues, and software problems. This service includes performance optimization and vendor management for comprehensive IT coverage.
People
Joe Madden
President
Joe Madden leads Ed & Ed's operations with a focus on 200% customer satisfaction. He oversees sales, service, and finance functions while maintaining the company's growth trajectory through strategic partnerships and technology investments.
Don O'Bryan
Director of Service
Don O'Bryan manages daily service operations with a commitment to customer satisfaction. He coordinates technical teams to ensure prompt, professional service delivery while maintaining the company's reputation for reliability and technical expertise.
Questions
What printing solutions does Ed & Ed offer?
We provide managed print services, copiers, printers, and automatic toner replenishment systems that reduce costs by 10-30% while improving document workflow efficiency.
Do you provide IT support services?
Yes, our 24/7 managed IT services include server maintenance, network monitoring, and immediate help desk support with certified technicians available for on-site visits when needed.
How long has Ed & Ed been in business?
Since 1977, we've served Upstate New York businesses, growing from a basement operation to a regional leader with 35+ employees and 7,000+ customers.
What postage solutions are available?
We offer postage meters, automatic mail openers, and tabbing systems since 1977, with experts who help businesses improve marketing and billing communications through reliable mail solutions.
Do you serve areas outside Central New York?
Yes, we serve the entire Upstate New York region including the Capital District, with service centers in Westmoreland and Albany.
