Providing access to justice for all, one case at a time
Volunteer Legal Services Hawaii (VLSH) is a non-profit legal service organization that has been providing legal assistance to Hawaii's low-moderate income community since 1981. Our mission is to ensure that everyone, regardless of their financial situation, has access to quality legal services. We are committed to empowering individuals to resolve their legal issues through education, legal advice clinics, brief services, and referrals to pro bono attorneys for direct representation.
Our organization is made up of a dedicated staff and volunteers, including volunteer attorneys who are the backbone of the organization. Without their support and commitment, access to justice would not be possible in Hawaii. At VLSH, we understand that not everyone can afford an attorney, but may be able to help themselves resolve legal issues if they are given the right information, professional support, and assistance. That's why we provide services designed to help people handle legal problems on their own.
VLSH partners with volunteer attorneys to provide quality legal services to those who qualify based on income and legal issue. Last year, Volunteer Attorneys donated legal services valued at over $800,000, demonstrating their commitment to providing access to justice for all.
What We Do
At Volunteer Legal Services Hawaii, we offer a range of services to help those in need of legal assistance. Here are some of the services we provide:
*Bankruptcy: Our bankruptcy services are designed to help individuals and families get the fresh start they need. We provide legal assistance with Chapter 7 bankruptcy only.
*District Court Matters: We offer legal assistance with private landlord-tenant, debt collection, and small claims matters. Our services are designed to help individuals and small businesses navigate the legal system.
*Estate Planning: Our estate planning services include the preparation of wills, power of attorney, and advanced health care directive. We are committed to ensuring that everyone has access to quality estate planning services, regardless of their financial situation.
*Family Law: Our family law services include divorce, paternity, custody, adoption, and guardianship of a minor. We are committed to helping families navigate the legal system and find solutions that work for everyone involved.
*Veterans Assistance: We provide legal assistance to Hawaii veterans in filing for benefits and pension claims with the U.S. Department of Veterans Affairs.
*Re-Employment and Community Service Program (RACS): We assist those on Oahu who want to be employed but are held back due to a license stopper for unpaid traffic fines.
*Restricted License Program: We help those on Oahu with drivers' license stoppers to obtain a temporary restricted drivers' license needed for transportation to their full-time employment.
*Neighborhood Legal Clinic: Our neighborhood legal clinic provides individuals with the opportunity to discuss their legal matter in person or via telephone with a Volunteer Attorney.
*Hawaii Online Pro Bono: Our online legal clinic provides free online legal clinic for low to moderate income Hawaii residents.
*Pro Bono Representation: We offer referral to a Volunteer Attorney for Representation.
*Appellate Pro Bono Program: We match Volunteer Attorneys with self-represented litigants who are parties to an appeal.
Overall Experience
The reviews provided show a mixed bag of experiences with the Volunteer Legal Services (VLS). While some clients were satisfied with the services provided, others were not.
Positive Reviews
Many clients praised the VLS for their willingness to help, even for those who cannot afford private attorneys. They appreciated the guidance and support provided by the staff, which helped them navigate complex legal processes. Some clients also appreciated the professionalism and helpfulness of the staff, particularly in facilitating connections with attorneys.
Negative Reviews
On the other hand, several clients had negative experiences with the VLS. Some reported difficulties with the intake process, including being hung up on or not receiving adequate assistance. Others were disappointed with the services provided, citing unprofessional behavior from staff members and a lack of follow-through on promises. Some clients also felt that the organization was not reliable or trustworthy, with one client reporting that their case was closed without their consent.
Conclusion
While the VLS seems to have its strengths, with many clients appreciating their services, there are also significant areas for improvement. It is essential for the organization to address the concerns and criticisms raised by its clients to ensure that they provide a high level of service and support to those who need it.
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