Transforming the Moving Experience - One Move At a Time.
At United Van Lines, we've been dedicated to providing exceptional moving services for over 90 years. With a rich history of helping people relocate, our team has mastered the art of moving people, families, and businesses across the country. Our goal is to make your moving experience simple, stress-free, and seamless.
Our Services
We offer a wide range of moving services designed to cater to your unique needs. Whether you're moving across the country or internationally, we've got you covered. Our services include:
Long Distance Moves: With our federally licensed services, we ensure a smooth and efficient long-distance move. From packing to delivery, we'll take care of everything.
International Moves: Our expertise in international moves ensures a seamless transition. We'll guide you through the process, from customs to delivery.
Corporate Moves: We understand the complexities of corporate relocations. Our expert team will handle every detail, ensuring a smooth transition for your business.
Local Moves: Our nationwide network of interstate agents provides local moving services in major metropolitan areas across the United States.
What We Offer
United Van Lines is a full-service moving company that puts our customers first. With over 1.2 million customers moved in the past 10 years, we've earned a 4.5-star rating for our exceptional customer service. Our moving team combines the latest technology with personalized service to ensure your move is as seamless as possible. From start to finish, we'll take care of everything, so you can focus on your new adventure.
Expert Advice
As a leading national moving company, we've compiled valuable resources to help you plan your next move. Our moving tips and checklists will help you stay organized and stress-free throughout the process. From pre-move planning to post-move settling, we've got you covered.
What Our Customers Say
Our customers rave about our moving services, praising our exceptional communication, quality of service, and attention to detail. Here's what some of our satisfied customers have to say:
".outstanding service.excellent coordination.driver was fantastic.would highly recommend!" - Laura, Moved from AZ to CA
".amazing crew.professional.courteous.will definitely use again!" - John, Moved from MI to FL
".follow-up, quality of communication, and each individual was excellent.did a great job from packing to moving.would highly recommend!" - Jeff, Moved from IN to FL
At United Van Lines, we take pride in our commitment to excellence, ensuring your moving experience is nothing short of exceptional. Choose us for your next move, and let us take care of the rest.
Damaged and Lost Items
Reviews highlight instances of damaged and lost items during moves with United Van Lines. A piano was damaged, and other items were marked up or lost, with the company showing little concern for the customer's possessions. Another customer reported that their truck had been sitting in a lot for weeks, with their belongings melting in the heat. Yet another customer's items were damaged, including a couch, dressers, and a mattress, with an inadequate settlement offer made.
Unprofessional and Unreliable Service
Customers have experienced unprofessional and unreliable service from United Van Lines. Salesmen were found to be dishonest, making promises that were not kept. Delivery windows were missed, and communication was poor or non-existent. In one case, a customer's coordinator was unreachable on a Sunday, leaving them to deal with an uncooperative mover. Another customer was told to "figure it out" when their items were not delivered as promised.
Poor Communication and Customer Service
Reviews consistently mention poor communication and customer service from United Van Lines. Customers reported difficulty in getting responses or resolutions to their issues, with some being told to wait or that their concerns were "impractical." One customer was hung up on by a representative, while another was given a settlement offer that was deemed inadequate.
Costly Mistakes and Unexpected Charges
United Van Lines' mistakes have proven costly for some customers, with extra fees and charges added without explanation. In one instance, a customer was charged thousands of dollars to correct mistakes made by the company.
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