Local and Family-Owned, Excellence in Every Interaction
Our Story
For more than 65 years, Heppner's Auto Body has been dedicated to providing exceptional collision repair services to the Twin Cities community. Our journey began in the 1950s, and since then, we have grown into a respected and trusted auto body shop with six locations across the Twin Cities metro area. Our passion for delivering quality repairs and exceptional customer service has driven our success.
Our Mission & Values
At Heppner's Auto Body, we value every customer interaction, striving to provide the highest quality auto body repairs and superior customer service. Our mission is to guarantee satisfaction, fair pricing, and timely delivery of repairs, performed by state-of-the-art-trained technicians with substantial experience and expertise. We prioritize integrity, respect, and excellence in all aspects of our business.
Our Services
We offer a wide range of services to meet the needs of our customers. Our expert technicians can repair all makes and models of domestic, foreign, and hybrid vehicles. Our mobile glass specialist comes to you for your repair or replacement needs. Additionally, our skilled painters use our computerized paint mixing system to ensure an accurate color match.
Locations
We have six conveniently located auto body shops across the Twin Cities area:
- Inver Grove Heights
- St. Paul - 7th St.
- St. Paul - Midway
- Woodbury - Commons
- Woodbury - Woodlane
- Hudson, WI
At Heppner's Auto Body, we pride ourselves on our:
- Automotive Glass Services
- Painting & Refinishing
- Collision Repair
- 24/7 Towing
- Insurance Claim Handling
- Convenient After-Hours Key Drop
- Car Wash and Vacuuming
About Our Family-Owned Business
Heppner's Auto Body is a locally owned and operated business with a rich history in the Twin Cities community. Our commitment to excellence, customer service, and quality repairs has earned us the trust of our customers. We are proud to have served the community for over 65 years.
Our Leadership
Our leadership team is comprised of individuals who are passionate about the auto body industry and dedicated to serving our customers. Bill Klatt, former owner and founder, was instrumental in growing the business from one shop to six. His legacy continues to guide us today. Our current leadership team, consisting of Laura Jacobson, Jesse Jacobson, and Linda Klatt, has continued to build on Bill's vision.
What Our Customers Say
Our customers are at the heart of everything we do. We invite you to read their reviews and testimonials to learn more about our company.
Overall Experience
The majority of customers have had a positive experience at Heppner's, praising the excellent communication, high-quality repairs, and outstanding customer service.
Positive Aspects
- Excellent Communication: Many customers mentioned that the communication from the staff was excellent, keeping them informed throughout the repair process.
- High-Quality Repairs: The quality of the repairs was praised by several customers, who were thrilled with the results and felt that their vehicles looked brand new again.
- Friendly and Knowledgeable Staff: The staff, including Marco, Elise, Marilyn, and Joe, were consistently praised for their kindness, professionalism, and expertise.
Negative Experience
One customer had a negative experience, citing delays, new damage to their vehicle, and poor customer service from the manager, Marco.
Issues with Repairs
- Delays: The customer experienced delays in the repair process, with their vehicle taking a month to repair instead of the estimated week.
- New Damage: The customer discovered new damage to their vehicle after picking it up, which they claim was not present when they dropped it off.
- Poor Customer Service: The manager, Marco, was perceived as uncaring and unhelpful in addressing the customer's concerns.
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