Business Details
Emergency
services
Your Partner in IT Excellence
At NWG Solutions, we pride ourselves on being more than just an IT service providerwe are your dedicated technology partner. With over two decades of experience serving businesses in Charlottesville, Richmond, and Central Virginia, we specialize in delivering tailored IT solutions that align with your unique operational needs. Our team of Microsoft Certified Professionals combines technical expertise with a commitment to exceptional customer service, ensuring your technology infrastructure operates seamlessly 24/7.We emphasize proactive monitoring, rapid emergency response, and continuous staff development to stay ahead of evolving industry challenges. By prioritizing transparency, scalability, and local market understanding, we empower businesses of all sizes to focus on growth while we handle their IT demands with precision and reliability.
Services
Managed IT Services
Cloud Hosting
Cybersecurity Solutions
M365 Management
Compliance & Audits
Disaster Recovery
Dark Web Monitoring
Server Installation
Risk Analysis
Employee Training
Highlights and features
- We offer 24/7 emergency IT support with a guaranteed 1-hour response time.
- Our engineers are Microsoft Certified Professionals with ongoing training requirements.
- We provide scalable, transparent pricing for managed IT services tailored to your business size.
- Our layered security approach includes 24/7 network monitoring and dark web scanning.
- We serve Charlottesville and Richmond businesses with local expertise and national standards.
Associations and certifications
- Microsoft Certified Professional
Services
Managed IT Services
Our managed IT services provide continuous monitoring and maintenance of your technology infrastructure. We offer proactive security patching, endpoint detection, scheduled maintenance, and comprehensive backups to ensure maximum uptime. With 24/7 network operations center support and rapid on-site emergency response, we minimize downtime while delivering predictable monthly costs tailored to your business needs.
Cybersecurity Solutions
Our cybersecurity packages include risk assessments, dark web monitoring, employee training, and compliance management. We implement multi-layered defenses like multifactor authentication and privileged access controls while offering 24/7 threat detection. Our services meet regulatory requirements for HIPAA, PCI, and other industry standards, protecting businesses from ransomware and data breaches through proactive monitoring and incident response planning.
Cloud Hosting
NWG's enterprise-grade cloud hosting eliminates on-premises infrastructure costs while providing secure, scalable access to critical applications. Our data centers offer 24/7 monitoring, automated backups, and disaster recovery integration. Businesses gain flexible remote access to Microsoft Active Directory, QuickBooks, electronic health records, and customized server environmentsall supported by 24/7 technical assistance within a small-business budget framework.
M365 Management
We optimize Microsoft 365 deployments through license management, SharePoint permissions administration, and email configuration. Our experts handle backup/recovery, Azure consulting, and user access controls while providing social engineering protection. Continuous monitoring of mailbox sizes and storage ensures smooth collaboration across Teams, OneDrive, and SharePoint platforms for enhanced productivity.
Compliance & Audits
Our compliance services ensure IT systems meet industry regulations through policy development, risk assessments, and audit preparation. We specialize in HIPAA, PCI, and IRS compliance, offering penetration testing, security evaluations, and executive business reviews. Continuous monitoring and documentation services help organizations maintain standards while addressing evolving regulatory requirements through tailored policy implementation.
People
Shannon Connors
Team Member
Shannon joined NWG in 2006, drawn to Charlottesville's diverse community. She contributes to the company's collaborative culture while supporting local IT initiatives.
Teddy Rivkin
IT Specialist
With 25+ years in Charlottesville IT, Teddy focuses on creating tailored technology solutions for businesses while maintaining a client-centric approach to problem-solving.
Stephen Bayne
Network Engineer
Stephen began his IT career in high school with a local Madison IT group. He brings hands-on experience in computer systems and networking to NWG's technical team.
Sara Derby
Operations Coordinator
Sara transitioned from political campaign fundraising to IT operations after joining NWG in 2006, applying her organizational skills to technology management.
Bill Testerman
Senior Technician
Bill combines his biology background with IT expertise, bringing analytical precision to NWG's technical support services since joining the Shenandoah Valley team.
Questions
What IT services does NWG Solutions offer?
We provide managed IT services, cloud hosting, cybersecurity solutions, Microsoft 365 management, compliance audits, disaster recovery planning, and 24/7 technical support for Virginia businesses.
Do you offer emergency IT support?
Yes, our 24/7 emergency services guarantee a 1-hour response time for critical IT issues in Charlottesville, Richmond, and surrounding areas.
Are your engineers certified?
All NWG engineers are Microsoft Certified Professionals with mandatory continuing education requirements to maintain technical expertise.
How do you handle cybersecurity threats?
We use layered security with 24/7 monitoring, dark web scanning, employee training, and incident response planning to protect against ransomware and data breaches.
Can you help with regulatory compliance?
Yes, we specialize in HIPAA, PCI, IRS, and SEC compliance through policy development, risk assessments, and audit preparation services.
Do you serve businesses outside Virginia?
While our primary focus is Charlottesville, Richmond, and Central Virginia, we evaluate remote support opportunities for organizations with Virginia operations.
