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A Compassionate Approach to Mental Wellness
Florida Counseling and Evaluation Services provides exceptional behavioral healthcare services with a passion to empower individuals, couples, and families in Northeast Florida. We understand the importance of mental health and its influence on overall well-being, and we are dedicated to helping people overcome challenges and achieve a better quality of life.
Our Values
Our core values guide our commitment to providing exceptional care:
- Compassion: We treat every client with empathy, understanding, and respect.
- Individualized Care: We tailor our approach to address each client's unique needs and goals.
- Evidence-Based Treatment: We utilize proven interventions grounded in scientific research for lasting results.
- Collaboration: We work alongside other healthcare providers to ensure holistic care and positive outcomes.
- Accessibility: We offer a sliding fee schedule to make our services accessible to everyone.
Individual Therapy
- Individual counseling for various mental health concerns
- Trauma and post-traumatic stress disorder (PTSD) treatment
- Anxiety and depression management
- Relationship counseling
- Mood and behavioral regulation
Couples & Family Therapy
- Couples counseling to strengthen relationships
- Family therapy to resolve conflict and improve communication
- Co-parenting consultations
- Grief and loss support groups
Specialized Programs
- Intensive Outpatient Program (IOP) - Substance Abuse: Customized treatment program for substance use disorders.
- Group Counseling: Regular sessions focusing on specific concerns like seniors, anxiety, or parenting.
- Psychological & Psychoeducational Testing: Comprehensive assessments to identify mental health strengths and areas for growth.
More Than Just Treatment
At Florida Counseling and Evaluation Services, we believe in empowering our clients. We provide resources and support to help you navigate your mental health journey and thrive. We also offer:
- Access to online resources
- Educational workshops and seminars
- Community referrals and support groups
- Collaborative care with other healthcare providers
Join Us on Your Journey to Wellness
We are dedicated to providing compassionate and effective behavioral healthcare in Northeast Florida. Contact us today to schedule an appointment and take the next step towards a fulfilling life.
Unprofessional and Unfriendly Experience
Many reviewers expressed disappointment and frustration with their experience at this mental health service provider. They reported feeling unwelcome and uncomfortable from the moment they walked in, with some even comparing it to being processed for a crime.
Poor Communication and Unreliable
Several reviewers mentioned that the staff rarely answers phone calls or returns messages, leaving them feeling ignored and unvalued. Some even reported being promised callbacks that never came. The billing department was particularly criticized for its unresponsiveness and unclear communication.
Unethical Billing Practices
Multiple reviewers accused the provider of unethical billing practices, including charging clients without authorization and failing to provide clear billing information. One reviewer even reported being unexpectedly charged for an outstanding balance without warning.
Unfriendly and Unhelpful Staff
Many reviewers reported encountering unfriendly and unhelpful staff, including the front desk clerk and billing manager. Some even described the staff as "rude, " "nasty, " and "disgusting."
Poor Quality of Care
Some reviewers expressed dissatisfaction with the quality of care provided, including canceled appointments, unengaged therapists, and a lack of concern for clients' needs.
Positive Experiences
However, one reviewer reported having a positive experience with their therapist, describing them as helpful and supportive. Another reviewer appreciated the calm and friendly environment, as well as the provider's taking Covid-19 precautions seriously.
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