Business Details
50+ Years
experience
Your Trusted IT Partner in Scranton, PA
Topp Business Solutions has been a trusted technology partner for over 60 years, helping organizations digitally transform through streamlined business processes. Our scalable solutions in Imaging Systems, Managed Print Services, Document Management, and IT Services are designed to integrate information flow efficiently, building productive infrastructures that allow clients to focus on core operations. With a foundation built on customer satisfaction since 1957, we represent best-in-class products from industry-leading manufacturers while maintaining a dedicated service team of 50 employees, including certified network specialists.Our commitment to excellence is demonstrated through a 95% NPS score, 97% first-visit service resolution rate, and technicians averaging 15+ years of industry experience. We guarantee four-to-six-hour service response times and replacement of any underperforming equipment, serving over 8,000 businesses across Pennsylvania and New York with reliable, cost-effective solutions.
Services
Imaging Systems
Managed Print Services
Document Management
IT Services
Healthcare Solutions
Details
- Year established: 1957
Highlights and features
- We offer best-in-class products from respected manufacturers.
- We have 50 employees in service & support roles, including certified network specialists.
- We provide in-house training to ensure your organization benefits from cost-saving features.
- We guarantee a four-six hour service response time and product replacement if needed.
- We serve over 8,000 businesses with a 95% customer satisfaction score.
What people say
Efficient Service
Highly Trained Team
Satisfied Customers
Cost Savings
Reliable Partner
Services
IT Services
Our IT Services provide comprehensive network security, disaster recovery, and virus protection solutions for businesses of all sizes. With certified specialists and proactive monitoring tools, we ensure your systems remain secure and operational. Our services include real-time threat detection, data backup and recovery, and customized security protocols that adapt to evolving cyber risks.
Managed Print Services
Managed Print Services optimize printing costs through fixed cost-per-image pricing and automated maintenance. We implement centralized control systems that standardize printer fleets, reduce downtime, and improve productivity. Our solutions include supply inventory management, usage analytics, and cost recovery features that help organizations achieve 20% average savings on printing expenses.
Document Management
Document Management solutions streamline information workflows using industry-leading software like Laserfiche and Digital Drawer. We implement secure storage systems with advanced search capabilities, automated workflows, and compliance management features. These solutions reduce physical storage needs, improve document security, and enhance collaboration through cloud and on-premise deployment options.
Imaging Systems
Imaging Systems provide scalable printing solutions from desktop devices to high-speed production printers. Our offerings include multifunction devices from Ricoh, Konica Minolta, and Canon with advanced features like mobile printing and automated toner replenishment. We offer demonstrations at our Digital Technology Portal and customized fleet management solutions for businesses with complex printing requirements.
Healthcare Solutions
Healthcare Solutions deliver specialized software for medical documentation, clinical workflow optimization, and regulatory compliance. Our Dolbey partnership provides speech recognition systems, computer-assisted coding, and clinical documentation improvement tools. These solutions enhance physician efficiency, reduce retrospective queries, and improve revenue cycle management through AI-powered documentation and coding assistance.
Questions
What IT services do you offer?
We provide network security, disaster recovery, virus protection, and infrastructure management solutions tailored to businesses of all sizes.
How do your Managed Print Services save money?
Our fixed cost-per-image pricing and automated maintenance reduce printing costs by up to 20% while improving fleet efficiency.
Which areas do you serve?
We serve businesses in Northeastern Pennsylvania, Central Pennsylvania, and the Southern-tier of New York.
What response time do you guarantee?
We guarantee service response within four to six hours and replacement of any underperforming equipment.
How experienced is your team?
Our technicians average over 15 years of industry experience with 50+ employees in service and support roles.