Business Details
50+ Years
experience
Emergency
services
Trusted Property Management Services in San Mateo, CA
Since 1973, The Manor Association has established itself as a leader in residential and commercial property management across the San Francisco Bay Area. Our specialized focus on planned communities, condominiums, and townhomes is supported by a dedicated local team with decades of collective experience. We combine in-house expertise with state-of-the-art technology to deliver seamless solutions for HOA management, including 24/7 customer support, financial transparency, and vendor vetting.Our commitment to first-call resolution ensures emergencies are addressed promptly, while our online portal streamlines communication and administrative tasks. With certified professionals trained in the Davis-Stirling Common Interest Act, we provide tailored services that align with California's unique regulatory landscape. Our strategic approach to property management emphasizes community engagement, operational efficiency, and long-term value preservation for associations.
Services
Residential Property Management
24/7 Emergency Service
Accounting Solutions
Customer Support
Technology Integration
Vendor Management
Compliance Monitoring
Online Portal Access
Financial Analytics
Community Engagement
Details
- Year established: 1973
Highlights and features
- 24/7 customer support with first-call resolution guarantee
- Locally-based team with Bay Area-specific expertise
- Fully in-house services with no outsourcing
- Certified property managers trained in California HOA regulations
- Proprietary technology for real-time financial and compliance analytics
What people say
32 years of excellence
Great customer support
Stellar expertise
Quick resolution times
Knowledgeable team
Services
Residential Property Management
Our residential property management services specialize in HOA administration for planned communities, condominiums, and townhomes. Certified managers with CAI/CACM credentials ensure compliance with California regulations while maintaining property values. We handle day-to-day operations, vendor coordination, and community engagement through localized expertise and technology-driven solutions.
24/7 Emergency Service
Available round-the-clock for urgent property issues, our emergency service dispatches trained professionals to address critical situations. This service includes immediate response to structural emergencies, safety hazards, and system failures affecting community residents. Our local team ensures rapid resolution of time-sensitive property management concerns.
Accounting Solutions
Comprehensive accounting services include budget preparation, assessment collection, and financial reporting. We partner with Pacific Premier Bank for secure payment processing and offer real-time financial analytics through integrated software. Our team manages reserve accounts, delinquent assessments, and annual budgeting to maintain community financial health.
Technology Integration
Our technology platform provides online portals for document sharing, payment processing, and communication. Features include Smartsheets for administrative tasks, Smartwebs for community engagement, and integrated compliance monitoring systems. These tools enable real-time access to financial data, resident requests, and compliance documentation for board members and homeowners.
Vendor Management
We maintain a vetted network of certified contractors for property maintenance and repairs. Our rigorous approval process ensures all vendors meet quality standards and community requirements. This service includes ongoing performance monitoring, compliance verification, and emergency service dispatch coordination for HOA properties.
People
Brian
Key Partner
Instrumental in transitioning HOAs to Manor's management system, Brian brings extensive industry experience to client relationships. He specializes in seamless transitions from previous management providers while maintaining service continuity.
Denise
Community Manager
Certified property manager with expertise in HOA operations and community engagement. Denise provides strategic oversight for managed properties while ensuring compliance with California's Davis-Stirling Act regulations.
Katy
Customer Service Representative
Experienced client services professional handling resident inquiries and board communications. Katy ensures timely resolution of property management issues through coordinated vendor support and internal resources.
Tiffany
Customer Service Representative
Dedicated support specialist managing resident requests and documentation processing. Tiffany works closely with Katy to maintain high service standards through proactive communication and follow-through.
Questions
What types of properties do you manage?
We specialize in planned communities, condominiums, townhomes, and mixed-use residential developments across Northern California.
How does your 24/7 emergency service work?
Our local team responds to urgent property issues anytime through direct phone access, with dispatch capabilities for critical maintenance needs.
What accounting services are included?
Full financial management with budget preparation, assessment collection, reserve planning, and real-time reporting through integrated banking partnerships.
How do I access online portal features?
Register using your account number from dues statements, then access payment options, document storage, and communication tools through our secure platform.
What sets your vendor management apart?
We maintain a pre-vetted network of certified contractors with localized expertise and proven reliability for all property maintenance needs.
How are assessment amounts determined?
Budget-based assessments consider operational costs, reserve requirements, and legal obligations defined in community CC&Rs and California regulations.
