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Since 1973, The Manor Association has been a recognized leader in residential and commercial property management for the San Francisco Bay Area. With a focus on managing planned communities, condominiums, and townhomes, our company has an unparalleled record of tenure in assisting multi-family associations. Our extensive experience, coupled with the strong relationships we have cultivated with respected companies in the building trade, makes us a valuable partner for any community.
Who We Are
At The Manor Association, we are dedicated to providing comprehensive solutions that help your community thrive. In addition to our on-site property management services, our online platforms offer convenience, savings, and accessibility to essential information and management tools at any time of the day. Our goal is to support you by streamlining administrative and financial tasks, improving communication between board members and residents, and providing reliable, client-centric support.
What We Offer
At our core, we offer local Bay Area expertise, in-house services, leading technology, and first-call resolution for all managed communities. Our reliable vendor network ensures quick and efficient responses to emergencies, while our online portal provides easy access to discussion boards, messaging, and essential information. All of these services are backed by our commitment to provide the best HOA management service in the Bay Area.
Client-centric Support
We believe that the key to successful property management is a strong focus on strengthening communities. Our client-centric support model is designed to improve communication between board members and residents, streamline administrative and financial tasks, and provide access to the latest technologies. Our top priority is making life easier for the communities we serve.
Local Bay Area Expertise
Our team at The Manor Association has deep roots in the Bay Area and brings extensive local expertise to the communities we serve. We understand the unique challenges and opportunities that come with managing properties in this region, and we are committed to providing tailored solutions that fit the specific needs of each community we work with.
In-house Services
We pride ourselves on offering a wide range of in-house services, including financial management, administrative support, maintenance and repair services, and vendor management. By keeping these services in-house, we can ensure a higher level of quality control and accountability, while also providing cost savings to the communities we serve.
Leading Technology
At The Manor Association, we believe that technology has the power to bring communities together. Our comprehensive online portal offers a wide range of features, including document sharing, targeted email communication, resident requests, and fee collection. These tools make it easier than ever for communities to stay connected and manage their day-to-day tasks efficiently and securely.
First-call Resolution
We understand that emergencies don't always happen during business hours. Our team of Bay Area customer support representatives is available 24/7 to quickly identify and resolve any issues that you or your residents may encounter. Our commitment to first-call resolution means that you can count on us to provide fast, reliable support whenever you need it.
Reliable Vendor Network
Our vendor network consists of certified contractors who are trusted and experienced within the community. We take great care to vet all vendors thoroughly, so you can be sure that the work will be done to the highest standards of quality. Our network includes a wide range of vendors, from landscapers and plumbers to electricians and roofers, to ensure that all of your community's needs are met.
Our Commitment
At The Manor Association, we are committed to providing the best HOA management service in the Bay Area. We believe that strong communities are built on a foundation of open communication, clear expectations, and efficient management. We strive to provide top-quality support and expertise to every community we work with, and we are dedicated to helping each community reach its maximum potential.
Poor Customer Service and Unreliability
Reviews highlight the company's unresponsiveness and lack of follow-through on their commitments. One reviewer had to wait over 30 minutes on hold to report an emergency and eventually gave up. Another reviewer mentioned that customer service is almost non-existent, and it takes multiple attempts to get a reply.
Lack of Preventive Maintenance
The company's failure to perform routine maintenance, such as duct clearing and preparing for rain season, has led to issues like clogged drains and flooding. This lack of proactive approach has resulted in hazards for residents, including fire risks.
Unpleasant Living Experience
Reviewers have expressed frustration and disappointment with the company's service, stating that it's not pleasant living in an HOA managed by them. They feel that the company doesn't care about providing good service and can be uncooperative when questioned.
Positives in Specific Instances
While there are concerns about the company's overall service, some reviewers have had positive experiences with specific staff members, such as Luis Chim, Shannon in accounting, and Kristin Amarillas, who have been helpful and responsive.
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