Honoring the Lives of Family. Where Care and Compassion Come First
At The Cottages, we understand the importance of providing a warm, caring environment for individuals living with Alzheimer's disease and other memory disorders. Our state-of-the-art certified assisted living residences are designed to provide personalized care and support to our residents, while also providing peace of mind for their loved ones.
Our Story
The Cottages have been operating in Texas since 1997 and are family owned and operated by The Cottages Senior Living. Our mission is to provide a warm, compassionate environment that feels like home, where our residents can thrive and live life to the fullest. We take pride in our highly qualified, 24-hour staff, who are dedicated to providing personalized care and support to our residents.
Our Services
We offer a range of services and amenities to support our residents' physical, mental, and emotional needs. Our all-inclusive pricing means no level of care charges or hidden fees; all services and care is included. Some of the services we offer include:
- Personalized care assistance
- Medications supervision
- Meals, snacks, and specialized activities
- 24-hour staffing
- Licensed nurses and certified medication aides
- Certified Alzheimer's-trained activity director
- Activity program designed for memory impairment
- Wellness monitoring with monthly weight checks
- Onsite gourmet chef serving three nutritious meals daily and snacks
- Menu evaluation from registered dietician
- Quarterly pharmacy consultant services
- Bathing assistance
- Laundry and housekeeping
- Incontinence care and toileting assistance
- Residents' physicians visit regularly in facility
- Mobile lab and x-ray services available
What Sets Us Apart
At The Cottages, we take a different approach to memory care. Our residences are designed from the ground up, with all of the furnishings, layout, and finishing touches that feel like home. Our outdoor spaces are the largest you will find in any memory care residence, with generous walking paths, outdoor dining, gardening, and plenty of sunshine. Each of our resident halls have fewer resident apartments, spacious living areas, activity kitchens, and dining rooms. This allows for a more personalized level of care in a setting that feels just like home.
Support
We understand how difficult memory loss can be, and we are here to support you and listen to you. When your loved one moves to The Cottages, you and your loved one become part of The Cottages family. We have resources and support groups to help, but most importantly, we are an extension of your family in caring for your loved one.
Employee Experiences
A majority of the reviewers, who were former employees, expressed their negative experiences working at The Cottages in Chandler Creek in Round Rock. They described the workplace as "horrible" and "toxic, " with management being "bullies" and "rude." They felt overworked and undervalued, with some even comparing the executive manager's behavior to the movie "Mean Girls." They also mentioned that the director lacked leadership skills and was unprofessional.
Resident Care Concerns
Several reviewers, including former employees and family members, expressed concerns about the quality of care provided to residents. They reported instances of residents being left in soiled clothing and bedding, with no one attending to their needs. They also mentioned that caregivers were poorly trained and that the facility was understaffed.
Positive Experiences
On the other hand, a few reviewers shared their positive experiences with The Cottages. They praised the staff for being warm, caring, and compassionate, and appreciated the personal attention given to their loved ones. They described the facility as feeling like a "home" and the staff as being like "family."
Management Concerns
Many reviewers criticized the management and leadership at The Cottages. They described the executive director as being "awful" to staff, lying, and not doing their job. They also mentioned that the owner was never present and seemed more interested in making money than providing quality care.
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