Our Vision
For over three decades, EJF Real Estate Services has been a trusted partner for communities in the Washington DC, Maryland, and Virginia areas. We proudly empower residents and board members to create vibrant and sustainable communities through innovative property management solutions and personalized customer care.
Why Choose EJF?
Our commitment to excellence starts with our exceptional team of industry professionals. We combine extensive market knowledge, hands-on industry experience, and best-in-class customer service to:
- Prop up financial management: Delivering comprehensive financial plans and ensuring efficient budgeting and expense control.
- Solve maintenance headaches: Proactively addressing maintenance needs and leveraging innovative solutions to minimize disruptions.
- Embrace technology: Optimizing operational processes through cloud-based software and automation tools.
- Foster communication and engagement: Empowering residents through open communication, regular updates, and community events.
Our Services
We offer a diverse range of services tailored to meet the unique needs of each community we serve:
- Association Management: Comprehensive services covering governance, finances, maintenance, and community engagement.
- Property Management: Expertise in rentals, sales, and property maintenance for both residential and commercial properties.
- Financial Consulting: Personalized plans to optimize expenses, streamline budgets, and maximize financial efficiency.
More than just numbers
At EJF, we believe in building strong relationships with our clients. We take the time to understand your community's unique needs and tailor our services to maximize its potential. We are committed to open communication, transparency, and exceeding expectations.
Our Values
- Integrity: We adhere to the highest ethical standards and maintain unwavering transparency in all our dealings.
- Customer-centricity: Your satisfaction is our top priority. We are dedicated to providing personalized attention and addressing your concerns promptly.
- Sustainability: We actively seek ways to promote environmental responsibility and community involvement.
Join us on our journey to building thriving communities!
Issues with Unresponsiveness and Poor Customer Service
The majority of reviews for EJF Property Management are overwhelmingly negative, with multiple reviewers expressing frustration with the company's lack of responsiveness and poor customer service.
Lack of Communication
Several reviewers have experienced difficulty getting in touch with EJF, with emails and phone calls going unanswered or ignored. This lack of communication has led to frustration and disappointment among tenants and property owners.
Incompetence and Unprofessionalism
Reviews describe EJF staff as unresponsive, unprofessional, and incompetent. One reviewer even referred to the property manager as the "WORST Property Manager in DC."
Problems with Maintenance and Repairs
Reviewers have also reported issues with maintenance and repairs, with one reviewer experiencing water damage and another experiencing a broken bathtub faucet.
Poor Handling of Customer Complaints
Two reviewers specifically mentioned issues with EJF's customer complaint process, including a failure to respond promptly and a lack of resolution to the issues raised.
Disorganization and Inefficiency
One reviewer complained about EJF's inefficient processes, citing a 60-day notice policy and a failure to notify tenants about lease renewals and terminations.
Limited Availability of Parking and Maintenance
One reviewer had to pay an extra month of rent due to EJF's delayed response to their request for a new FOB.
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