Business Details
27 Years
experience
Emergency
services
Your Trusted Partner for IT Services in Texas
Mclane Intelligent Solutions has been empowering Texas businesses with tailored IT solutions since 1999. As part of the Intelligent Solutions Group, we combine over two decades of industry expertise with a commitment to proactive technology management. Our services include 24/7 help desk support, managed IT services, cloud solutions, and comprehensive cybersecurity measures designed to safeguard digital operations. We specialize in addressing the unique IT challenges faced by small and medium-sized businesses across Texas, ensuring seamless operations through innovative technology and personalized support. Our team of certified professionals delivers scalable solutions that adapt to evolving business needs while maintaining a focus on cost-effectiveness and reliability.With data centers in Waco and Dallas, we provide both private and public cloud options to meet diverse infrastructure requirements. Our approach emphasizes transparency, with performance metrics accessible through the McLane Intel portal and a customer satisfaction target of 98% CSAT ratings. We differentiate ourselves by avoiding one-size-fits-all packages, instead customizing solutions to align precisely with each client's operational goals and budget constraints. Our partnerships with third-party IT vendors allow us to deliver comprehensive technology ecosystems that extend beyond our core offerings. Through this strategic approach, we aim to be the trusted IT partner that enables Texas businesses to thrive in an increasingly digital landscape.
Services
Managed IT Services
Cloud Services
Cybersecurity Services
Business Operations Management
Constant Care Package
ERP Implementation
Warehouse Management System
CRM Development
Transportation Management System
Microsoft Teams Integration
Details
- Year established: 1999
Highlights and features
- We offer 24/7 help desk support included in all managed service packages.
- Our solutions are customized to match each client's specific business needs.
- We maintain two private cloud data centers in Texas for localized service delivery.
- Our team includes certified cloud architects, cybersecurity experts, and network engineers.
- We guarantee 98% customer satisfaction ratings based on post-support ticket surveys.
Services
Managed IT Services
Our managed IT services provide comprehensive technology oversight for small and medium businesses. This includes proactive network monitoring, system maintenance, and immediate technical support to prevent operational disruptions. With 24/7 coverage and experienced technicians, we ensure your IT infrastructure remains secure and efficient while allowing you to focus on core business activities.
Cloud Services
Cloud services offer secure, scalable data storage and management solutions for modern businesses. We implement private and public cloud environments with seamless migration, backup systems, and disaster recovery capabilities. Our Texas-based data centers in Waco and Dallas ensure reliable access while maintaining security standards for businesses requiring flexible, cost-effective infrastructure solutions.
Cybersecurity Services
Cybersecurity services protect businesses from digital threats through proactive defense strategies. We deploy anti-virus systems, intrusion detection, and continuous network monitoring to safeguard sensitive data. Our approach includes initial security assessments, implementation of protective measures, and rapid response protocols to minimize downtime during security incidents while maintaining compliance with industry standards.
Business Operations Management
Business operations management streamlines organizational efficiency through technology integration. Our services include ERP implementation, CRM development, and warehouse management systems tailored to specific industry needs. By automating workflows and improving data accessibility, we help businesses enhance productivity while reducing operational costs through customized software solutions.
Constant Care Package
The Constant Care Package combines multiple IT services into a comprehensive support solution. It includes network management, cybersecurity monitoring, technical account management, and 24/7 help desk access. This customizable package adapts to business growth while maintaining system stability, ensuring consistent performance through proactive maintenance and immediate issue resolution by our dedicated technical team.
People
Ed McGory
Chief Operating Officer
Ed McGory oversees daily operations at Mclane Intelligent Solutions, bringing extensive leadership experience in IT management. He ensures service delivery excellence while maintaining strategic alignment with client technology goals.
Kerri Neuman
Account Manager
Kerri Neuman serves as Account Manager, focusing on client relationship development and service coordination. She works closely with businesses to understand their specific IT requirements and ensure optimal solution implementation.
Diana Zimmerman
Account Manager
Diana Zimmerman manages client accounts with emphasis on service satisfaction and technology alignment. Her role involves coordinating technical resources to deliver customized IT solutions that meet evolving business needs.
Tina Guzman
Procurement/Office Manager
Tina Guzman handles procurement processes and office operations at Mclane Intelligent Solutions. She ensures efficient resource management while supporting the organization's administrative and logistical requirements.
Questions
What services are included in the Constant Care Package?
The Constant Care Package includes Network Management, Cybersecurity Overwatch, Asset Management, and 24/7 IT Help Desk Support tailored to your business needs.
Do you provide 24/7 IT support?
Yes, 24/7/365 Help Desk Support is included with all managed service packages through email, phone, or our service portal.
How do you handle network security requirements?
We conduct initial security assessments, implement protective measures like anti-virus software, and continuously monitor networks for potential threats and vulnerabilities.
What happens during network infrastructure failures?
We establish backup and disaster recovery plans to restore business continuity quickly, either through on-premises solutions or cloud-based environments.
How do you support business growth?
We scale technology solutions alongside business expansion, whether adding remote employees, new locations, or enhanced network capabilities to match growth requirements.
Where are your data centers located?
We operate two private cloud data centers in Waco and Dallas, Texas, with additional public cloud options through Microsoft Azure and Amazon AWS.
