At NuAngels Home Care, we are dedicated to providing the highest quality in-home care services to individuals and families in Central North Carolina. For over a decade, our team has been committed to delivering exceptional care, compassion, and dedication to our clients. Our mission is to empower individuals to maintain their independence, dignity, and quality of life, while also supporting their loved ones.
Our Story
Founded in 2010, NuAngels Home Care started with a shared vision of providing ethically and superior in-home care services. Our founders, with a deep understanding of the importance of personal freedom, aimed to help disabled adults maintain autonomy and independence. With locations in Durham, Mebane, and Wake Forest, we are well-positioned to serve a wide range of clients in Wake, Durham, Orange, Person, Alamance, and surrounding counties.
Our Services
Our comprehensive range of in-home care services includes:
- Personal Care Assistance
- Medication Management
- Wound Care
- Fall Prevention
- Alzheimer's and Dementia Care
- Multiple Sclerosis Care
- Diabetes Care
- I/DD (Intellectual Disability) Care
- Physical Disability Care
- Autism Care
Our experienced and compassionate caregivers are trained to provide individualized care and support to meet the unique needs of each client. We understand the importance of trust, confidentiality, and discretion, and we strive to build long-term relationships with our clients and their families.
Our Response to COVID-19
At NuAngels Home Care, we take the health and well-being of our clients and staff very seriously. In response to the COVID-19 pandemic, we have implemented several measures to ensure the safety of everyone involved. These measures include:
- Providing state-mandated training for all staff members and caregivers on intensive infection control
- Mandating the use of approved masks by caregivers while in clients' homes
- Providing PPE (Personal Protective Equipment) to caregivers
- Instituting measures to prevent the spread of infection at our offices
- Suspending all non-essential marketing activities
- Limiting contact to online and phone communications
Caregiving Careers
If you share our commitment to delivering exceptional in-home care and support, we invite you to join our team. As a respected employer, we offer competitive compensation, comprehensive training, and ongoing support. With NuAngels Home Care, you will have the opportunity to build meaningful relationships with our clients, making a real difference in their lives.
Job Openings
We are currently hiring for multiple positions:
- Certified Nursing Assistant (CNA)
- Licensed Practical Nurse (LPN)
- Registered Nurse (RN)
Please visit our website to learn more about these opportunities and apply online.
Conclusion
At NuAngels Home Care, we are dedicated to providing the highest quality in-home care services, guided by our values of compassion, dignity, and independence. We invite you to explore our services, learn more about our team, and discover how we can support you or your loved one.
Company Performance
The company received several negative reviews, with many customers expressing dissatisfaction with the quality of service provided. The main issues cited include:
Staff Quality and Reliability
- Multiple aides were sent to assist, but they were often late or untrained
- One aide was found sleeping on the job
- Staff were accused of theft and lying
- Some aides were not properly trained, leading to issues with catheter care and causing UTIs
Customer Service
- Phone calls were met with poor customer service, including being hung up on
- Staff were unprofessional and lied to customers
- Customers were accused of making false accusations when they tried to report issues
Professionalism
- The company was accused of being poorly run and unprofessional
- Staff were not properly trained or supervised
- The company was said to have a habit of lying to customers and making false accusations
Positive Comments
On the other hand, some employees and customers had positive experiences with the company, citing:
Staff Friendliness
- Staff were friendly and nice
- The office setup was beautiful and welcoming
Care Quality
- Some customers reported receiving personalized care plans and feeling grateful for the service received
- Staff were considerate and respectful towards clients
- The company was praised for taking pride in their work and treating clients like family
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