Business Details
Emergency
services
Expert Roofing Services in Charlotte, NC
At Roof Medic, we approach every roofing project with the precision and dedication honed through years of service in the United States Army and the roofing industry. As a GAF Master Elite Contractor and CertainTeed Select ShingleMaster, we meet the highest standards for installation, materials, and long-term protection. Our team combines military discipline with technical expertise to deliver solutions engineered for longevity, whether addressing targeted repairs, full replacements, or storm recovery. We prioritize clear communication, strict attention to detail, and an uncompromising standard for excellence, ensuring every homeowner receives work that stands up to scrutiny and the elements.Backed by hundreds of 5-star reviews and industry-leading warranties, we serve Charlotte and Raleigh communities with the same passion that drives our commitment to veterans through programs like Roofs for Troops. Our processes ensure no detail is overlooked, leaving every client with peace of mind and a roof built to last.
Services
Roof Replacement
Roof Repair
Storm Damage
Commercial Roofing
Gutter Installation
Highlights and features
- Certified by GAF and CertainTeed for industry-leading quality
- Veteran-owned with disciplined, customer-first service
- 24/7 emergency storm damage response
- 1025-year warranties on full replacements
- A+ rating with the Better Business Bureau
Associations and certifications
- GAF Master Elite Contractor
- CertainTeed Select ShingleMaster
- BBB A+ Rating
What people say
Great communication
Prompt service
Quality workmanship
Transparent process
Exceptional cleanup
Services
Roof Replacement
Roof Medic provides full roof replacements using premium materials from GAF and CertainTeed. Our certified crews ensure precise installation for durability up to 30 years. We handle insurance claims and offer 1025-year warranties, focusing on energy efficiency and property value. Clients receive transparent estimates and seamless project management from start to finish.
Roof Repair
Our targeted repair services address leaks, storm damage, and wear without unnecessary replacements. With 2-year warranties, we prioritize long-term solutions over quick fixes. Emergency services include temporary protection until full repairs, ensuring homes stay dry. Transparent diagnostics help clients avoid overpaying for minor issues.
Storm Damage
We specialize in post-storm assessments, insurance claims, and repairs. Free inspections with photo documentation help clients secure coverage. Our team navigates complex claims processes, offering emergency tarping and permanent repairs. Services include hail, wind, and debris damage mitigation with certified materials.
Commercial Roofing
Roof Medic delivers tailored solutions for commercial properties, including TPO, EPDM, and metal roofing. Services span replacements, coatings, and maintenance for minimal downtime. We prioritize energy efficiency and durability, offering warranties and partnerships with property managers for long-term protection of industrial, retail, and multi-family buildings.
Gutter Installation
We install seamless, half-round, and K-style gutters in aluminum, steel, or copper. Systems are customized to home architecture with options for gutter guards. Proper installation prevents foundation damage by directing water away. Our focus on quality ensures longevity matching roof system durability, with annual maintenance recommendations.
People
Jordan Cox
President
A former Army medic, Jordan founded Roof Medic to address roofing industry frustrations. He specializes in storm recovery and insurance claims, leveraging 15+ years of experience to lead a team committed to integrity and community service.
Joe Brown
Lead Repair & Production Supervisor
Joe oversees repair operations and production quality, ensuring adherence to Roof Medic's standards. With a decade in roofing, he focuses on technical precision and client communication during critical repair phases.
Emma Leah Hale
Supplement Specialist
Emma guides clients through insurance red tape, simplifying complex claims processes. Her expertise in documentation and coordination ensures smooth project execution, earning consistent 5-star feedback for responsiveness and clarity.
Julian Hollis
Canvassing Manager
Julian leads outreach efforts while maintaining technical expertise in assessments. His honest evaluations during hurricane response exemplify Roof Medic's commitment to transparency, often saving clients significant costs through accurate diagnostics.
Pat Marks
Field Representative
Pat serves as a client liaison during installations, ensuring clear communication and cleanup standards. His hands-on approach during complex projects reflects Roof Medic's 'family' ethos, with multiple site visits to guarantee satisfaction.
Questions
How do I know if I need a roof repair or replacement?
Repairs suit isolated issues under 10 years old. Replacements are needed for extensive damage, roofs over 10 years, or structural concerns.
What warranties do you offer?
10–25-year warranties on replacements, 2-year warranties on repairs, plus manufacturer warranties from GAF and CertainTeed.
Are you certified by roofing manufacturers?
Yes, we're GAF Master Elite Contractors and CertainTeed Select ShingleMasters, top 3% nationally for quality standards.
Do you handle insurance claims?
Yes, we guide clients through storm damage claims, provide documentation, and negotiate with adjusters for fair coverage.
Are you accredited with the BBB?
Yes, we maintain an A+ BBB rating and 5-star Google reviews for trusted service.
How long does a roof replacement take?
Most asphalt shingle replacements complete in 1–2 days, depending on weather and material selection.
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