Empowering Your Health, One Prescription at a Time
Highland Pharmacy has been a trusted and beloved member of the Glasgow community since 2012. Our success is measured by the positive impact we have on our customers, and we are dedicated to providing the highest quality of care and commitment to excellence. Our team of knowledgeable and helpful pharmacists are always available to answer any questions you may have and to help you navigate the often confusing world of medications.
Pharmacy Services
At Highland Pharmacy, we offer a wide range of services to meet the unique needs of our customers. From free medication delivery to medication adherence programs, we are here to help you manage your medications and health conditions in the most convenient and effective way possible.
*Free Medication Delivery*: We offer free delivery for prescriptions to our patients in the Glasgow area. Contact us today for details or to schedule your delivery service.
*Medication Services*: We offer prescription refills and transfers, home delivery, mail delivery, medication adherence, medication therapy management, diabetes specialized care center, medicare open enrollment, multi-dose packaging, medication synchronization, over the counter pain medication, cold and allergy medication, vitamins and supplements, oral health products, feminine hygiene products, first aid items, cosmetics, school and office supplies, infant care, hair care, shower and bath items, sunscreen and bug spray, and medical equipment.
*Medication Adherence*: An estimated 50 percent or more of medications for chronic conditions, such as high cholesterol and diabetes, are not taken as prescribed. Medication non-adherence can lead to worsening health conditions, hospitalizations, and death. Whatever the reason is for medication non-adherence, we have a solution for you. Ask one of our team members how we can help you today.
*Medication Therapy Management*: Medication therapy management, otherwise known as MTM, is a term used for a program to help you manage your medications and health conditions. Our pharmacists will ensure you are getting the most benefit from your medications. They can help you better manage your medications and health conditions, so you can live a healthier life. Make an appointment today for a medication therapy management session with one of our pharmacists.
*Immunizations*: When it comes to disease prevention, immunizations are key. Our main focus is to help you and your loved ones stay up-to-date on the recommended vaccines. We offer a variety of immunizations, including flu vaccines, vaccines required before entering school, a vaccine to prevent pneumonia, and a vaccine to prevent shingles. Our highly qualified staff can easily administer these immunizations here at the pharmacy. Speak to a staff member today about the immunizations we offer.
Poor Customer Service and Pharmacy Experience
Several reviewers have shared their negative experiences with this pharmacy, citing issues with customer service, prescription filling times, and communication.
Communication Breakdown
Reviewers have reported difficulties in getting in touch with the pharmacy, with long hold times, unreturned calls, and ignored messages. When they do get through, the staff is often unhelpful, uncaring, and sometimes even rude.
Prescription Filling Delays and Errors
Reviewers have experienced delays in getting their prescriptions filled, including one instance where it took nearly a month to fill a prescription. There have also been reports of errors, such as allergies not being noted, leading to severe allergic reactions.
Lack of Concern and Accountability
The pharmacy staff has been accused of showing no concern or accountability for their mistakes, with one reviewer being told to simply change their doctor's appointment rather than trying to expedite the prescription filling process.
Frustrating Phone System
The phone system has been a major source of frustration, with reviewers reporting long hold times, hang-ups, and unreturned calls.
Unreliable and Unprofessional Staff
Reviewers have described the staff as uncaring, unprofessional, and rude, with some even experiencing gaslighting behavior.
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