At 4A's Cargo, we are a family-owned and operated "Balikbayan box" cargo shipping company established in 2004. Our founder and owner, Roland Tanaleon, first started from home, serving Filipino customers who bought telephone cards and used our services in shipping Balikbayan boxes to the Philippines. As our business grew, so did our reach, and we expanded our services to cater to a wider audience.
Our Mission
Our mission is to provide the best shipping services for Balikbayan boxes to the Philippines, ensuring timely delivery and maintaining high-quality services. We are committed to delivering exceptional customer service, reliability, and punctuality. Our team of experienced professionals is dedicated to providing personalized attention to every customer, ensuring a hassle-free shipping experience.
Our Services
We offer a range of services designed to meet the unique needs of our customers. Our services include:
Balikbayan Box Shipping: We specialize in shipping Balikbayan boxes to the Philippines, using our own fleet of vehicles and dedicated cargo handling operations.
Package Consolidation: We offer package consolidation services, consolidating multiple packages into a single shipment, reducing costs and increasing efficiency.
Freight Forwarding: We provide freight forwarding services, managing all aspects of international shipping, from documentation to customs clearance.
Delivery Services: Our team provides door-to-door delivery services, handling all aspects of transportation, from collection to delivery.
Why Choose Us
At 4A's Cargo, we stand out from the competition due to our commitment to excellence, emphasizing quality, timeliness, and customer satisfaction. Our experienced team, extensive network, and state-of-the-art equipment enable us to provide efficient and reliable shipping services. With a focus on customer-centricity, we strive to exceed customer expectations, ensuring complete satisfaction.
Our Locations
We have a team of agents and resources located throughout Southern California, San Jose, San Francisco, Sacramento, and Arizona, enabling us to provide comprehensive coverage and timely services. Our locations include:
- Carson, California
- San Pedro, California
- Long Beach, California
- Los Angeles, California
- Orange County, California
- San Bernardino, California
- Phoenix, Arizona
- Tucson, Arizona
- San Jose, California
- San Francisco, California
- Sacramento, California
Our Goal
Our ultimate goal is to continue providing exceptional shipping services, ensuring timely delivery of Balikbayan boxes to the Philippines and maintaining quality service standards. We are dedicated to improving our services, processes, and team performance to meet the ever-changing demands of the industry.
Delays and Inefficiencies
Many customers have experienced delays and inefficiencies with 4A's Cargo. Boxes have taken extended periods of time to arrive, sometimes taking several months or even years. Some customers have received boxes with missing items, damaged goods, or in poor condition.
Customer Service Issues
Several customers have reported having difficulty getting in touch with customer service, with some receiving no responses or being told dates that ultimately did not materialize. Some have expressed disappointment and frustration with the lack of communication and responsiveness from the company.
Variability in Quality
While some customers have had positive experiences with 4A's Cargo, others have reported receiving damaged or poor-quality boxes. Some have even had items missing or broken, with no resolution or communication from the company.
Trust Issues
Some customers have lost trust in the company, citing issues with communication, delays, and poor quality of service. They have warned others not to use the company, citing the negative experiences they have had.
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