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Highland Specialty Pharmacy is an independently-owned and operated specialty pharmacy located in Hattiesburg, Mississippi. We are dedicated to providing quality, safe pharmacy services, complete education, and excellent customer service in a cost-effective manner. Our mission is to improve lives and communities through health and wellness, one person at a time.
Our Services
At Highland Specialty Pharmacy, we offer a wide range of services to cater to our patients' needs. We provide prescription medications and an array of over-the-counter products, ensuring that our patients have access to the medications they need. Our services include delivery, refill, and management of medications. We also offer medication sync programs, automatic refills, and consultation services. Our pharmacists are available to answer any questions and provide guidance on medication usage.
Delivery Services
We understand that our patients lead busy lives, and that's why we offer delivery services for their convenience. Through our app, website, or over the phone, we will make sure your prescriptions are delivered to your doorstep. We currently serve patients in all 50 states, making us a convenient option for those who need medications delivered quickly and efficiently.
Refill Services
Our pharmacy offers a medication sync program, allowing all of your medications to be processed on the same day. We also offer automatic refills if requested. Our pharmacy has refill services online as well as on our App. You may opt out of auto refills at any time. Our goal is to make it easy for our patients to manage their medications, and we strive to provide a hassle-free experience.
Management and Consultation
Our pharmacy manages each patient's individual medication profile in accordance with each patient's needs and their prescribers' requests. Our pharmacists offer consultation on any medication that you fill with our pharmacy. We are also available to answer any other questions you may have. Our goal is to provide personalized care to our patients, and we strive to build long-term relationships with them.
What Our Patients Say
We are proud of the service we provide, and our patients have praised us for our efficiency, friendliness, and excellent customer service. Our patients have expressed their satisfaction with our services, saying that we are always efficient and answer their questions, and that our staff is courteous and willing to assist in every way possible.
Overall Experience
The overall experience with Highland Pharmacy is mixed, with some customers having a positive experience and others having a negative one.
Positive Experiences
Many customers praised the pharmacy's staff for being friendly, polite, and helpful. They also mentioned that the pricing is cheaper compared to local pharmacies, and that the shipping is quick and reliable. Some customers even switched some of their local prescriptions to Highland Pharmacy due to the better service and pricing.
Negative Experiences
On the other hand, some customers had a negative experience with the pharmacy's customer service, citing rudeness and a lack of help in resolving issues. One customer mentioned that the pharmacy refused to provide a refund or help with a missing package, while another customer was accused of lying and was not given credit for an incorrect order.
Specific Issues
Some specific issues mentioned by customers include problems with orders being filled incorrectly, difficulties in getting in touch with the pharmacy, and long hold times.
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