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At Express Insurance Agency, we are dedicated to providing personalized insurance services to individuals, families, and business owners in Garland, Plano, and Dallas areas. As an independent insurance agency, we have established long-lasting relationships with top-rated insurance carriers to offer a wide range of insurance products and services. Our experienced agents work closely with clients to understand their unique insurance needs and provide customized solutions that meet their specific requirements.
Our Mission
Our mission is to provide exceptional insurance services that prioritize our clients' needs and provide them with the best possible coverage options. We believe in building lasting relationships with our clients, and our dedicated team of insurance experts is committed to delivering personalized service, convenience, and affordable coverage options.
Our Services
At Express Insurance Agency, we offer a comprehensive range of insurance services, including:
- Personal Insurance: Car insurance, home insurance, life insurance, individual health insurance, renter/condo insurance, motorcycle/boat insurance, umbrella insurance, and pet insurance.
- Commercial Insurance: Business owner policy, commercial auto insurance, commercial property insurance, commercial umbrella insurance, general liability insurance, professional liability insurance, workers' compensation insurance, and employee insurance.
- Employee Benefits: Group health insurance, dental and vision insurance, accidental death and dismemberment (AD&D) insurance, disability insurance, long-term care insurance, retirement plans, and supplemental retirement plans.
What Sets Us Apart
What sets us apart is our exceptional service, knowledgeable advisers, and convenient claims and payment methods. We pride ourselves on our ability to provide personalized service, a wide range of insurance options, and competitive rates. Our experienced agents are dedicated to staying informed about the latest insurance options and providing clients with a clear picture of their coverage options.
Get in Touch
If you're looking for personalized insurance services that cater to your unique needs, contact us today. Our experienced agents are ready to work with you to find the best insurance solutions for you, your family, or your business.
Mixed Reviews for Express Insurance Agency
Poor Customer Service Experiences
Some customers have had poor experiences with Express Insurance Agency, citing unhelpful representatives and a lack of follow-through on quotes and cancellations. One customer, John Meade, had a particularly frustrating experience when he was quoted a high rate for mortgage insurance and was not offered any alternatives or bundled rates, leading him to take his business elsewhere. He also had a difficult time canceling his policy, requiring multiple phone calls and emails to resolve.
Positive Customer Service Experiences
On the other hand, some customers have had positive experiences with Express Insurance Agency, praising the prompt and effective service they received. Customers such as Kabuin Kabere Sr, Vicky Michaels, and Canaan Ude all reported excellent service and recommend the agency to others.
Issue with One Representative
One customer, Svetlana Dorojkina, had a negative experience with a specific representative who was extremely rude and hung up on her.
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