Quality Care, Community Focus, and a Commitment to Respect
At Bristol Village, we are proud to be the only freestanding nonprofit assisted living facility in Western New York. Our mission is focused on providing a safe, comfortable living environment for our residents, filled with opportunities for independence and around-the-clock support. We have built a legacy of compassion and expertise in assisted living and memory care, and it is our top priority to provide a high quality of care and respect to our residents.
Our Story
Everyone has a story, and ours began more than 150 years ago. Since then, we have built a legacy of compassion and expertise in assisted living and memory care. With experience comes trust, and trust is something we take very seriously. Our family-friendly environment ensures both well-being and respect.
Our Facility
Built in 2003, our comfortable, modern facility is located in the heart of Clarence Center, NY, set on 20 acres of lushly landscaped property, adding to the serene and welcoming atmosphere. Our residents are able to personalize and create their own comfortable space, whether it's a one-bedroom apartment or a cozy studio-style layout, each assisted living apartment contains a kitchenette and full bath.
Our Care
Our mission is to not only maintain overall health but to improve the quality of life for each one of our residents. We offer a range of care services, including assisted living, memory care, and respite care, all designed to provide our residents with the support and care they need to thrive. Our experienced and compassionate staff are dedicated to providing a safe and comfortable living environment, filled with opportunities for independence and around-the-clock support.
Our Community
Our community is at the heart of everything we do. We believe in creating a sense of belonging and connection among our residents, and we strive to create an environment that is warm, welcoming, and supportive. We offer a range of community events and activities, from social gatherings to educational seminars, all designed to promote connection and engagement among our residents.
Our Team
Our team is made up of experienced and compassionate professionals, dedicated to providing the highest level of care and support to our residents. From our President/CEO, Mike Helbringer, to our Case Managers, Nursing Staff, and Activities Director, every member of our team is committed to providing a safe, comfortable, and supportive living environment for our residents.
Staff and Management Issues
Several reviewers have complained about the poor behavior and attitude of certain staff members, including Beth and Karen from activities, who were described as "awful". Additionally, some reviewers mentioned that the aides act as though they are doing the residents a favor by helping them, and that management leaves a lot to be desired.
Concerns about Care and Safety
There were concerns about the quality of care provided, particularly for residents with specific medical needs, such as diabetes. One reviewer reported that their mother, a diabetic, was not properly cared for during her stay, which led to a decline in her health. Another reviewer reported that their mother fell and broke her hip due to a hazardous floor condition, and that the administration denied responsibility.
Praise for Certain Staff Members
On a positive note, some reviewers praised specific staff members, such as Rick Brooks, who were described as wonderful and caring. Shaton Oslins was also mentioned as being helpful and compassionate during a difficult transition.
Facility and Amenities
Some reviewers commented on the cleanliness and niceness of the facility, with one reviewer stating that they never saw a spec of dirt during their visits. The food was described as "OK" by one reviewer.
Communication and Transparency Issues
There were issues with communication and transparency, with some reviewers feeling that they were not kept informed about their loved one's care or changes in their condition.
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