At Safe-Dry Carpet Cleaning of Farragut, we're a local, family-owned company dedicated to providing exceptional carpet, rug, and upholstery cleaning services to residents in Farragut, TN, and surrounding areas. Our team is committed to delivering superior customer service, treating each customer like family, and providing an outstanding cleaning experience that exceeds your expectations.
We believe in building lasting relationships with our customers and employees, and we strive to make every interaction with us a positive one. Our mission is to provide a safe, dry, and healthy environment for our customers, their families, and their pets. We take pride in our work and guarantee our hypoallergenic, animal, child, and eco-friendly cleaning solutions will remove tough stains and odors from your home.
Our Services
Our team of expert technicians offers a wide range of services, including hypoallergenic carpet cleaning, oriental and area rug cleaning, upholstery cleaning, pet stain and odor removal, and more. We use a revolutionary cleaning process that ensures a 30-minute dry time, leaving your carpets and upholstery clean, fresh, and dry. We also provide maintenance plans, antibacterial sanitizing, and allergy treatment to ensure your home remains clean and healthy.
Our Commitment to Excellence
At Safe-Dry Carpet Cleaning, we're committed to delivering exceptional customer service, ensuring that every customer is treated with respect, care, and professionalism. Our technicians are fully trained to exceed your expectations, and we schedule precise appointment times to ensure your convenience. If we're running even 15 minutes behind, we'll call to let you know. Our satisfaction guarantee ensures that you'll be completely satisfied with our services, or we'll come back to your home and make it right.
Our Story
Our CEO and founder, Reece Jernigan, believes in living by the motto "Live cleaner." We're dedicated to providing a safe, healthy, and clean environment for our customers and their families. With our passion for cleanliness and customer satisfaction, we're confident that you'll experience the Safe-Dry difference.
Customer Reviews of Safe-Dry Carpet Cleaning Services
General Feedback and Praise
Many customers were extremely satisfied with the services provided by Safe-Dry Carpet Cleaning. They praised the professionalism, courtesy, and expertise of the technicians, including Joseph, John, Levi, Trey, Chad, and Cody. These technicians took the time to explain the process, provided detailed quotes, and delivered high-quality results. Customers appreciated the prompt scheduling, timely arrivals, and efficient services provided.
Specific Instances of Excellent Service
- Erica Combes appreciated Joseph's thoroughness and attention to detail in removing pet stains and odors.
- Tammy Harvey was impressed with Joseph and Brandon's explanation of the process and pricing.
- Chris Robinson praised Trey's excellent job, professionalism, and detailed explanations.
- Judy Sanchez appreciated Chad's professionalism and courtesy.
- Erik Singleton was impressed with the company's systems and cleaning method.
- Mark Johnson praised the staff's honesty, hard work, and expertise.
Areas of Improvement
- Bud Moses expressed disappointment with the price quote increasing dramatically due to "extras."
- Iwan Family had a poor experience with the company, feeling that they did not receive value for their money.
- Terri Vasofsky experienced poor service, including no-shows and uncleaned rugs.
- Mandi Hargis had a poor experience with booking and scheduling, including a no-show and a late arrival.
- Sharnai Lewallen initially had issues with stains reappearing but was pleased with the company's willingness to revisit and fix the issue.
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