Experience the Future of Security Today!
At Interactive Security Electronics, we're dedicated to providing comprehensive security solutions that meet the unique needs of our clients. With over 25 years of experience in security management and consulting services, our team is committed to delivering exceptional service and innovative solutions that exceed our clients' expectations.
Our Story
Our journey began with a vision to revolutionize the security industry by providing proactive, Technology-driven security solutions. Our president and CEO, Clyde R. Harden, has a rich background in security management and consulting services, having worked with top-tier government agencies, corporations, and institutions. Under his leadership, we've grown into a leading provider of electronic security measures and services, leveraging the latest technology to deliver unparalleled security solutions.
Our Services
We offer a comprehensive range of services, designed to provide our clients with a holistic approach to security. Our services include:
- Security System Integration: We're one of the few "true" systems integrators in the nation, offering customized security solutions that integrate seamlessly with our clients' operations.
- Video Surveillance & Analytics: Our team has installed over 300 Intelligent IP security cameras, providing real-time monitoring and analytics to enhance security and reduce risk.
- Neighborhood Security: Our neighborhood video security program provides real-time access to critical live and recorded video, ensuring the safety and security of our clients' communities.
- Uniformed Officers: Our security officers are equipped with the latest technology and undergo rigorous training to provide exceptional service and protection.
- Patrol Services: Our patrol vehicles are equipped with license plate capture and video/audio recording cameras, providing an additional layer of security for our clients.
Our Mission
Our mission is to provide exceptional security solutions that exceed our clients' expectations. We're committed to delivering innovative, technology-driven security measures that enhance safety, reduce risk, and improve operational efficiency. With a focus on customer satisfaction and a passion for excellence, we strive to be the go-to security provider for businesses and communities across the nation.
Our Values
At Interactive Security Electronics, we're guided by a set of core values that define our approach to security:
- Excellence: We strive for excellence in everything we do, from our security solutions to our customer service.
- Innovation: We're committed to staying at the forefront of security technology, investing in the latest innovations to stay ahead of emerging threats.
- Integrity: We operate with transparency and integrity, always putting the needs of our clients first.
- Professionalism: Our team is highly trained and dedicated to delivering exceptional service and support.
Poor Customer Service Experiences
Several customers have expressed frustration with the company's customer service, citing unresponsive and unreliable interactions.
Lack of Communication
One reviewer, Laure Buss, shared an experience where they notified the company via email that they would not be renewing their contract, but received no response or acknowledgement. Despite this, they received a past due bill 45 days later. When they tried to contact the company, they only reached an answering service and left messages, but never received a response.
Unreliability and Mistrust
The same reviewer expressed concern that an alarm company, which is supposed to provide a sense of security, did not even answer their phone during business hours. This lack of reliability led to a complete loss of trust in the company.
Dissatisfaction with Equipment
Another reviewer, who had the company's equipment pre-installed in their home, removed it all without hesitation, implying a strong dissatisfaction with the product.
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