Business Details
50+ Years
experience
Custom Fireplace Design & Installation Experts in Sacramento
Custom Fireside has been transforming spaces with fireplaces since 1968, dedicated to delivering beauty, efficiency, and timeless charm. Founded in Sacramento, CA, by the Ward Family, we became a trusted local authority under the Heller family's leadership and transitioned to an employee-owned model in 2021. Our team of NFI-certified specialists and factory-trained technicians provides comprehensive solutions, from custom fireplace design and installation to maintenance and repair.We pride ourselves on offering the largest selection of top brands in Northern California, backed by a commitment to customer satisfaction through expert guidance and on-site warranty service. With decades of experience, we serve homeowners and contractors, ensuring every fireplace operates safely and efficiently while enhancing the ambiance of any space.
Services
Fireplace Repair
Gas Fireplace Service
Wood Stove Maintenance
Fireplace Glass Replacement
Annual Inspections
Insert Installation
Pellet Stove Service
Chimney Care
Remote Repairs
Component Replacement
Details
- Year established: 1968
Highlights and features
- We offer 57 years of expertise in fireplace solutions.
- Our technicians are NFI-certified in gas, wood, and pellet appliances.
- Comprehensive on-site warranty service is included at no extra cost.
- We service all brands, even if purchased elsewhere.
- Factory-trained specialists ensure precise installations and repairs.
Associations and certifications
- National Fireplace Institute
Services
Fireplace Repair & Maintenance
Our NFI-certified technicians provide comprehensive fireplace repair and maintenance, including annual inspections, component replacements, and chimney care. We service all fuel typesgas, wood, and pelletensuring safety and efficiency. Regular maintenance prevents creosote buildup and extends appliance lifespan.
Gas Fireplace Service
Specialized gas fireplace services include pilot light adjustments, burner cleaning, and gas leak detection. Our factory-trained team ensures proper venting and combustion efficiency, maintaining optimal performance and safety standards for your Sacramento home.
Wood Stove Maintenance
We offer complete wood stove maintenance from chimney cleaning to component repairs. Our technicians follow manufacturer guidelines for burn pot cleaning, igniter chamber maintenance, and heat exchange inspections to maximize efficiency and prevent operational failures.
Fireplace Glass Replacement
Professional replacement of cracked or damaged fireplace glass using heat-resistant ceramic materials. Our service includes proper sealing and alignment to maintain safety standards while restoring your fireplace's visual appeal and functionality.
Annual Inspections
Comprehensive annual inspections identify potential issues before they become emergencies. Our technicians examine gas lines, ventilation systems, and combustion components, providing detailed reports to ensure your fireplace operates safely throughout the heating season.
People
Tyler Barrett
President
Leading Custom Fireside's strategic direction, Tyler oversees operations and growth initiatives while maintaining the company's legacy of fireplace expertise in Sacramento.
Glenn Strom
Sales Manager
With extensive industry knowledge, Glenn manages sales operations and customer relations, ensuring clients receive tailored fireplace solutions that meet their specific needs.
Ron Franklin
Operations Manager
Ron coordinates logistics and day-to-day operations, streamlining processes to deliver efficient service experiences across Custom Fireside's product and installation offerings.
Mike Presley
Service Manager
Overseeing the service department, Mike ensures timely maintenance and repair solutions, managing a team of certified technicians dedicated to customer satisfaction.
Matt Koch
Commercial Sales / Estimator
Specializing in commercial projects, Matt provides expert consultations and cost estimates for large-scale fireplace installations and renovations in Northern California.
Questions
How do I light the pilot light on my gas fireplace?
Press the gas valve knob to 'Pilot,' hold it while igniting with the red button, keep it depressed for 30 seconds, then turn to 'On.'
Can I install a fireplace myself?
We recommend factory-trained installers to maintain warranty validity and ensure safe, code-compliant installation.
How often should I service my wood stove?
Annual inspections and cleanings are required, with daily/weekly maintenance like ash removal depending on usage.
Do you service fireplaces purchased elsewhere?
Yes, we service all brands regardless of purchase location if parts are available.
What's the difference between direct vent and B-vent fireplaces?
Direct vent units use sealed combustion with 100% outdoor air, while B-vent models draw room air and vent vertically.
How do I clean gas fireplace glass?
Use Stove Bright glass cleaner and a soft cloth. Avoid abrasive materials to prevent damage to the ceramic glass.
