At Fix It Forward Auto Care, we are dedicated to providing top-notch auto repair services and exceptional customer care. We are a Christian-based organization that is committed to treating our customers with integrity and respect. Our team of experienced and ASE-certified technicians is passionate about helping people and ensuring that the repairs are done properly and efficiently.
Our Services
We offer a wide range of services to cater to your automotive needs. Whether your car needs a routine maintenance check-up, a tire rotation, or a more extensive repair, we've got you covered. From brake repairs to transmission replacements, our knowledgeable technicians are equipped to handle whatever issue your vehicle may have. We also specialize in diesel and fleet repair and maintenance for domestic diesel-powered vehicles.
Our Approach
We take a unique approach to auto care, focusing on quality, integrity, and giving back to our community. We believe in transparency and honesty, which is why we offer free estimates and keep our customers informed throughout the repair process. We also utilize technology to streamline our services, making it convenient for our customers to interact with us. Whether you submit a quote or schedule a service using your phone, we strive to make the experience seamless and hassle-free.
Our Ministry
At Fix It Forward Auto Care, we believe that it's not just about fixing cars; it's about serving people. Our Fix It Forward Ministry provides free car repairs and gives away donated vehicles to those in need. Our goal is to transform lives and make a difference in our community. By choosing Fix It Forward Auto Care, you are not only getting exceptional auto repair services but also supporting a worthy cause.
Our Team
Our team is comprised of experienced professionals who are passionate about what they do. Meet our owner, Matthew Carlson, who traded in his career as a Software Engineer at Microsoft to pursue his dream of running Fix It Forward Auto Care and Ministry. Our team is dedicated to serving you with honesty, integrity, and a commitment to excellence.
Locations
We have four convenient locations in the Fargo-Moorhead area:
- 2620 2nd Ave. N. Moorhead
- 6219 53rd Ave. S. Fargo
- 1224 13th Ave. E. West Fargo
- 102 N. University Dr. Downtown Fargo
Contact Us
To learn more about our services, schedule an appointment, or simply say hello, please feel free to reach out to us. We're always here to help you with your automotive needs.
Overall Experience
The reviews for Fix It Forward Auto Care are overwhelmingly positive, with all authors giving the shop a 5-star rating. The common thread throughout the reviews is the exceptional service provided by the staff, who are described as friendly, informative, and professional.
Communication and Transparency
Many reviewers praised the shop's communication style, which includes providing detailed estimates, timelines for completion, and access to pictures or videos of recommended repairs. The online scheduling option and the ability to approve or deny recommended work before it is done are also highlighted as positives.
Quality of Work
The quality of the shop's work is consistently praised, with reviewers mentioning that repairs are done correctly and efficiently. The shop's commitment to honesty and transparency is also appreciated, with reviewers feeling that the staff does not try to upsell or push unnecessary repairs.
Additional Services
The shop's additional services, such as free Uber rides and support for those in need, are also praised. The shop's commitment to giving back to the community is seen as a major plus by many reviewers.
Challenges
Only one reviewer mentioned a challenge with the shop's services, citing an issue with the Uber driver service on one occasion.
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