The Haymount Institute is the largest and most widely recognized privately-owned outpatient mental health clinic in North Carolina. We serve Cumberland, Hoke, Robeson, and Harnett counties and throughout North Carolina. Our team of culturally and professionally diverse professionals, including Psychiatrists, Physician Assistants, Nurse Practitioners, Psychologists, and Clinical Therapists, are dedicated to providing personalized and individual care to children, adolescents, adults, couples, and families in a community setting.
Our Services
We offer a full range of specialty behavioral health services, including:
- Medication Management
- Psychotherapy
- Psychological Testing and Evaluation
- Psychological Assessments
- Counseling Services for Individuals, Couples, and Families
- Group Therapy
Our Mission
Our mission is to serve each of our clients with the personalized and individual care they deserve. We strive to provide high-quality, compassionate, and comprehensive behavioral health services that are accessible and affordable for all. Our team is committed to delivering exceptional care that addresses the unique needs of each individual, couple, or family we serve.
Our Commitment
We are committed to providing a welcoming and supportive environment where individuals can feel comfortable seeking help and support. Our team is dedicated to building trust, fostering hope, and promoting healing and recovery. We believe that every individual deserves access to quality mental health care, and we strive to make that care accessible to all.
Our Locations
We have several locations throughout North Carolina, including Fayetteville, Raeford, and Hope Mills. Our offices are conveniently located to serve the surrounding communities, and we offer flexible scheduling, including evening and weekend appointments, to accommodate our clients' busy schedules.
Contact Us
If you or a loved one is struggling with mental health issues, we encourage you to reach out to us for support. Our team is here to help you navigate the complexities of mental health care and provide the compassionate care you deserve.
Customer Service Concerns
The majority of reviewers expressed dissatisfaction with the customer service received at this mental health clinic. Specifically, they cited issues with the front desk staff, including their attitude, communication style, and lack of empathy.
Rushed Appointments and Scheduling Issues
Some reviewers mentioned that appointments were rushed, and there were issues with scheduling. One reviewer was told to find another clinic if they couldn't wait for an appointment, while another was cancelled for a telehealth visit due to being a few minutes late.
Praise for Specific Staff Members
One reviewer, Jasmine Webb, had a positive experience with her therapist, Tomeka Johnson, and highly recommends her. This reviewer appreciated the therapist's understanding of their postpartum needs and tailored treatment plan.
Common Complaints
- Poor front desk staff attitude and communication
- Rushed appointments and scheduling issues
- Lack of empathy and understanding from front desk staff
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