At Laguna Woods Auto Repair, we're dedicated to providing top-notch automotive services to our valued customers in Laguna Hills and surrounding areas. With over 20 years of experience, our team of expert technicians, led by ASE Master Technician Bob Truitt, ensures that every vehicle that comes into our shop receives exceptional care and attention.
Our Mission
Our mission is to provide outstanding service with a smile, ensuring that our customers feel valued and satisfied with their experience. We strive to build long-term relationships with our customers, founded on trust, honesty, and open communication.
Our Services
As a one-stop service center, we offer a wide range of services, including:
- Auto repair and maintenance
- Factory scheduled maintenance
- Smog test and repair
- Lube, oil, and filter changes
- Brake repair and replacement
- Belt and hose repair and replacement
- Alignment and tire services
- Engine diagnostics and repair
- Shuttle service and car rentals
Why Choose Us?
At Laguna Woods Auto Repair, we pride ourselves on our commitment to excellence, our attention to detail, and our passion for delivering exceptional customer service. We're proud to be a certified STAR Smog Test and Repair station, meeting higher performance standards established by the Bureau of Automotive Repair. Our state-of-the-art equipment and modern facility ensure that your vehicle receives the best care possible.
Our Promise
We promise to provide personalized service, honest estimates, and fair pricing. We'll never try to sell you something you don't need, and we'll always prioritize your vehicle's needs above all else. With our 12-month or 12,000-mile warranty, you can rest assured that your vehicle is in good hands.
Overview
The reviews are overwhelmingly positive, with 24 out of 25 reviewers giving 5-star ratings. The reviewers praise the honesty, professionalism, and friendly service of the mechanics and staff at Laguna Woods Auto Repair.
Positive Reviews
Many reviewers mention the honesty and trustworthiness of the mechanics, stating that they do not try to upsell or take advantage of customers. The staff is described as friendly, helpful, and knowledgeable, with many reviewers thanking specific staff members by name. The reviewers also praise the shop's retro-themed decor and the convenience of the courtesy ride service.
Specific Praises
Some reviewers mention specific services they received, such as oil changes, brake repairs, and maintenance checks. Others praise the shop's ability to diagnose and repair complex issues, and the willingness of the staff to explain the problems and repairs in a clear and concise manner.
One Negative Review
The one negative review expresses dissatisfaction with the shop's inspection report and the way the issue was handled by the staff. The reviewer claims that the shop did not stand by their work and was unhelpful in resolving the issue.
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