At Alexandria Health Care Center, we are dedicated to providing superior healthcare services to the people of Northern Virginia. Our team of experienced physicians and medical professionals are committed to delivering quality, timely, and cost-effective medical care to patients of all ages. We recognize the complexities of comprehensive medical care and firmly believe that the practice of medicine requires attention to the biological, social, and psychological dimensions of the patient.
Our Services
We offer a wide range of medical services, including urgent care, primary care, pediatrics, physical exams, common illness treatment, employer services, injury/trauma care, diagnostic testing, and affordable self-pay options. Our state-of-the-art urgent and primary care medical facility is equipped with private patient rooms, digital x-ray, in-house labs, and a detailed procedure room. We strive to make sure each patient leaves feeling confident in the care received and comfortable recommending us to their friends and neighbors.
Our Goal
Our goal is to provide superior healthcare services in our three locally owned and operated urgent care clinics. We are open seven days a week with extended hours to better serve our communities. We believe in providing a comprehensive level of care that covers all of our patients' urgent care and primary care needs.
What Sets Us Apart
What sets us apart is our commitment to providing a personal approach to medical care. Our team of doctors is well-trained and strives to help patients achieve their health goals. We offer the convenience of being able to book an appointment online or via the phone, as well as a free consultation to all new members. We also do labs directly in the clinic, which helps our doctors diagnose and begin treatment quickly.
Poor Customer Service and Unprofessionalism
The majority of reviewers have had a terrible experience at this medical facility. They have reported poor customer service, lack of professionalism, and unhelpful staff. Reviewers have mentioned being put on hold multiple times, being treated rudely, and being given incorrect information. The building is also described as being in disrepair, with a maze-like layout and crumbling infrastructure.
Misleading Advertising and Inconsistent Services
Some reviewers have complained about the facility's misleading advertising, claiming that it is an urgent care center when in reality it is a regular doctor's office with limited walk-in availability. Others have reported being promised certain services or medications that were never provided.
Lack of Urgent Care Services
Multiple reviewers have commented on the lack of urgent care services, with one reviewer stating that they were told they needed an appointment to be seen. Another reviewer reported waiting over an hour to be seen, only to be told that there were no walk-in appointments available.
Positive Experiences
A few reviewers have reported having a good experience at the facility, citing polite and professional staff, as well as efficient service.
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