Business Details
44 Years
experience
Emergency
services
Your Trusted Partner for Pool & Spa Solutions
Watercrafters has been a trusted name in pool and spa care since 1982, serving Montgomery County and surrounding areas with unmatched expertise. Our team of PHTA-certified professionals brings over 40 years of combined experience to every service, from routine maintenance to complex renovations. We prioritize continuous education to stay ahead of industry innovations, ensuring our customers receive cutting-edge solutions. Our commitment to transparency, quality workmanship, and personalized service has earned us a loyal customer base spanning generations.With a focus on eco-friendly products and advanced technologies, we help pool owners maintain safe, beautiful backyard oases. Our dedication to community safety through partnerships like Step Into Swim further underscores our mission to create joyful, secure aquatic environments for all families.
Services
Pool Maintenance
Pool Renovations
Chemical Sales
Equipment Repair
Safety Covers
Pool Automation
Water Testing
Winter Services
Safety Fences
Vinyl Liner Replacement
Details
- Year established: 1982
Highlights and features
- 40+ years of specialized pool industry experience
- PHTA-certified technicians with ongoing professional training
- Eco-friendly chemical solutions and energy-efficient equipment
- 24/7 emergency service availability
- Free onsite consultations for renovation projects
Associations and certifications
- PHTA (Pool & Hot Tub Alliance)
What people say
Outstanding customer service
Knowledgeable technicians
Reliable maintenance solutions
Professional installations
Prompt emergency response
Services
Pool Maintenance
Our weekly maintenance program ensures optimal pool condition year-round. Certified technicians perform chemical balancing, equipment inspections, and debris removal while providing priority scheduling for repairs. Computerized water analysis guarantees precise chemical adjustments. Customers receive personalized care plans that include seasonal opening/closing services and emergency support, maintaining 30+ years of industry-leading reliability.
Pool Renovations
Transform your backyard with comprehensive renovation services covering tile replacement, vinyl liner upgrades, and structural repairs. Our experts handle complete resurfacing projects and safety feature installations like GLI fences. With free consultations and third-party financing options, we deliver customized solutions that enhance both aesthetics and functionality while addressing drainage and safety concerns for aging pools.
Pool Automation
Integrate advanced control systems for remote pool management via smartphone. Our automation solutions optimize energy efficiency while enabling temperature control, lighting adjustments, and equipment monitoring. Certified technicians install and maintain systems from leading brands like Pentair and Jandy, ensuring seamless operation and enhanced user convenience through cutting-edge smart technology integration.
Chemical Sales
Retail store offers premium BioGuard and Poolife products for complete water care. Certified specialists provide free computerized water analysis and personalized treatment recommendations. Carries sanitizers, algaecides, and balancing chemicals alongside specialized solutions for saltwater systems. Expert guidance ensures proper chemical handling and storage for residential and commercial pool owners.
Equipment Repair
Certified technicians service all major pool equipment brands including Pentair, Jandy, and Hayward. Specializing in heater, pump, and filter repairs with emergency service availability. Performs diagnostic evaluations to identify efficiency issues while offering replacement parts and preventative maintenance plans. Maintains equipment warranties through factory-certified repair procedures.
People
Stephanie O'Neil
Operations Manager
With 23 years at Watercrafters, Stephanie oversees daily operations after starting in retail. Her comprehensive industry knowledge spans service management and business operations, ensuring seamless customer experiences through effective team coordination and process optimization.
Jeff Hortin
Service Department Manager
Leading the service team for 35+ years, Jeff Hortin transitioned from store clerk to department head. His technical expertise in pool systems and customer service excellence drives the company's commitment to quality maintenance and repair solutions.
Questions
What pool services does Watercrafters offer?
We provide full-service pool care including maintenance, repairs, renovations, chemical sales, automation systems, safety covers, and winterization services across Montgomery County.
Do you service both residential and commercial pools?
Yes, our certified technicians serve residential properties and commercial facilities with tailored maintenance programs and equipment solutions.
Are your technicians certified?
All service professionals hold PHTA certifications including Certified Pool Operator and Pool Service Technician credentials.
Do you offer emergency pool services?
Emergency service is available for urgent pool issues with 24/7 technician availability during peak seasons.
Can I finance pool renovation projects?
Yes, we offer third-party financing options for renovation projects through approved partners with flexible payment plans.
Do you service all pool types?
Our technicians work with fiberglass, concrete, and vinyl-lined pools, providing specialized care for saltwater and traditional chlorine systems.
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