Our Company
Property Management Consultancy (PMC) is a San Francisco-based company that specializes in the management of common interest developments, including condominium associations, homeowners associations (HOAs), planned unit developments (PUDs), and tenants in common developments (TICs). We pride ourselves on providing exceptional service to community associations and delivering the latest information relevant to your association and board members.
Our Services
At PMC, we take an integrated team approach to property and project management. Our team is comprised of highly qualified and knowledgeable staff members who have access to our cloud-based information and are ready to assist you in every aspect of property management. Our services include:
- Property Management: We provide personalized property management services, tailored to meet the unique needs of each property.
- Financial Management: Our experienced accounting team provides accurate and timely financial statements, ensuring transparency and accountability.
- Maintenance and Repair: We coordinate and manage maintenance and repair services to ensure your property is well-maintained and running smoothly.
- Budgeting and Forecasting: We help you create a budget and financial plan, ensuring your property is financially stable and secure.
- Resident Engagement: We foster a sense of community by engaging with residents, addressing their concerns, and providing regular updates on property projects and initiatives.
Our Mission
Our mission is to provide a premier property management service, leveraging our unique interactive team approach and the latest technology to ensure that your property's needs are taken care of promptly, efficiently, and well. We believe that individualized treatment is essential, as no two buildings are alike. Our team of experts works together to provide a high-quality management service that puts the needs of our clients first.
Our Team
Our team is comprised of experienced professionals who are knowledgeable about common developments in San Francisco. Our staff members are equipped to take care of your problems as they arise, providing you with peace of mind and efficient service. Our senior team personnel include:
- Kenton Broomfield, Physical Plant Supervisor
- Susana Mackenzie, Property Manager
- Piers Mackenzie, Property Manager
- Seraphina Mackenzie, Accounting Manager
- Justin Witte, Bookkeeper
Integrated Team Management
At PMC, integrated team management means that all of our staff members participate in overseeing the properties in our charge. This approach ensures that our clients receive prompt and efficient service, regardless of the time of day or the day of the week. Our team regularly meets to discuss the properties in our care, sharing insights and developing solutions together.
Why Choose PMC?
PMC offers a high-quality management service that puts the needs of our clients first. We pride ourselves on our commitment to providing efficient and personalized service, leveraging the latest technology to ensure that your property is well-managed and financially secure. With PMC, you can have absolute confidence in the management of your property.
Common Themes and Concerns
The reviews highlight several common themes and concerns regarding the property management company, PMC. The main issues revolve around the company's incompetence, lack of transparency, and poor communication.
Incompetence and Mistakes
Many reviewers mentioned instances of mistakes and incompetence on the part of PMC. These include errors in accounting and bookkeeping, failure to collect HOA fees, and mismanagement of funds. For example, one reviewer mentioned that PMC made a payment from their operating account for a different, unrelated association, and another reviewer reported that the company's accounting staff lacked the necessary credentials.
Poor Communication and Unresponsiveness
Reviewers also expressed frustration with PMC's communication style, citing delays in responding to queries, lack of transparency, and unhelpful or rude responses. One reviewer mentioned that the company refused to provide a written record of election results, while another was told to send packages to a different location rather than addressing the issue of stolen packages.
Lack of Accountability and Care
Many reviewers felt that PMC did not take responsibility for their mistakes and showed a lack of care for their clients' concerns. For instance, one reviewer mentioned that the company's solution to package theft was to suggest sending packages to a different location, rather than taking steps to improve security.
Overall Dissatisfaction
All the reviewers expressed extreme dissatisfaction with PMC's services, with many stating that they would not recommend the company to anyone. The reviewers' experiences suggest that PMC is not a reliable or competent property management company.
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