Empowering You to Find Your Balance. Awareness. Peace.
Our Mission and Values
At Family Motors, our mission is to provide quality cars and exceptional customer service to our valued clients. We strive to understand the needs of our customers and work closely with them to ensure they get the best possible deal on their next vehicle purchase. Our commitment to customer satisfaction is reflected in our values, which include treating each customer with respect, regardless of their circumstances, and working with them through difficult situations to help them rebuild their credit.
Our Story
Located in Wichita, Kansas, Family Motors has been serving the community for years, providing a wide range of vehicles and exceptional customer service. Our team of dedicated professionals is committed to helping our customers find their dream car, whether it's a used car, truck, or SUV. We believe in building relationships with our customers, not just selling cars. We take the time to understand their needs and preferences to ensure they find the perfect vehicle for them.
Our Services
At Family Motors, we offer a wide range of services to make your car-buying experience seamless and enjoyable. Our services include:
- Used Car Inventory: We have an extensive inventory of pre-owned vehicles, including cars, trucks, and SUVS.
- Special Financing Options: We offer flexible financing options to help our customers get the car they want at a price they can afford.
- Lease to Own: We offer lease-to-own options, allowing our customers to drive away in their new vehicle with the option to own it later.
- Oil Change Reimbursement: We reimburse our customers for oil changes, giving them peace of mind knowing their vehicle is well-maintained.
- 70/30 Repair Policy: We guarantee to repair and return our customers' vehicles to them as soon as possible, giving them the assurance that their vehicle will be back on the road quickly.
What Sets Us Apart
What sets us apart from other dealerships is our commitment to customer satisfaction and our willingness to work with our customers to find a solution that meets their needs. We believe in building relationships and treating our customers like family. We understand that car-buying can be a stressful experience, which is why we strive to make the process as smooth and enjoyable as possible.
Stay Up-to-Date
Stay up-to-date with the latest news, promotions, and special offers from Family Motors. Follow us on social media to stay informed about our latest deals and discounts.
Dealership Experience
Reviews suggest that Family Motors has a mixed reputation when it comes to customer experience. While some customers have reported positive interactions with the sales team, others have had negative experiences with the dealership's business practices.
Buying Experience
Some customers have reported a smooth buying experience, with friendly and accommodating sales staff. They appreciated the transparency and honesty of the sales team, and felt that they were treated fairly.
Staff
The staff at Family Motors, particularly Warren, have been praised for their friendly and helpful nature. They are described as being accommodating and willing to work with customers to find a solution that suits their needs.
Issues with Vehicles
However, some customers have reported issues with the vehicles they purchased from Family Motors. They experienced mechanical problems shortly after buying the car, and felt that the dealership was unresponsive to their concerns.
Business Practices
Some customers have reported negative experiences with the dealership's business practices, including repossession of vehicles without notice and difficulties with getting issues resolved. They felt that the dealership was more interested in making a sale than in providing good customer service.
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