Business Details
33 Years
experience
Emergency
services
Your Trusted Raleigh Plumbing Experts
TCR Rooter & Plumbing has been delivering comprehensive plumbing solutions to residential and commercial clients in the Raleigh Triangle since 1993. Our family-owned business combines over 30 years of experience with state-of-the-art technology, including hydro jetting and in-line video equipment, to resolve even the most complex plumbing challenges efficiently. Licensed, bonded, and insured under license #29177, we prioritize customer satisfaction through transparent pricing, 24/7 emergency services, and a team of highly trained professionals committed to ethical practices.Our A+ BBB rating and decades of positive client testimonials reflect our dedication to reliability, expertise, and community trust. We specialize in drain cleaning, leak detection, tankless water heater installations, and both residential and commercial plumbing repairs, ensuring long-lasting solutions tailored to each client's needs.
Services
Drain Cleaning
Leak Detection
Hydro Jetting
Tankless Water Heaters
Emergency Repairs
Plumbing Fixtures
Sewer Line Repair
Water Heater Installation
Backflow Repair
Commercial Plumbing
Details
- Year established: 1993
Highlights and features
- Serving the Raleigh Triangle for over 30 years with proven expertise
- 24/7 emergency response for urgent plumbing needs
- A+ BBB-rated commitment to customer satisfaction
- Licensed, bonded, and insured professionals for peace of mind
- Background-checked technicians using advanced diagnostic tools
Associations and certifications
- A+ BBB Rating
- Licensed #29177
- Bonded
- Insured
What people say
Fast emergency response
Competitive pricing
Professional technicians
Same-day service
Thorough explanations
Services
Drain Cleaning
Our hydro jetting technology removes grease, hair, and mineral buildup from pipes with high-pressure water streams. In-line camera inspections identify clogs precisely, reducing unnecessary excavation. This non-invasive method cleans 100% of pipe interiors, preventing future blockages while preserving your property's landscaping.
Leak Detection
Specialized acoustic equipment and thermal imaging locate hidden leaks in walls, floors, or underground lines. Our technicians perform targeted repairs without destructive wall cutting. This precision approach minimizes property damage and repair costs while preventing mold growth from undetected moisture.
Tankless Water Heaters
Energy-efficient tankless systems provide continuous hot water while reducing energy consumption by up to 30%. Our certified installers handle both residential and commercial units, offering same-day replacements. These compact units last 20+ years and eliminate standby heat loss associated with traditional storage tanks.
Emergency Repairs
Available 24 hours daily for burst pipes, sewer backups, and appliance failures. Our rapid response team arrives within 15-30 minutes of Raleigh calls. Emergency services include water shutoff, damage mitigation, and immediate repairs to restore functionality and prevent property loss.
Commercial Plumbing
Tailored maintenance and repair services for restaurants, office buildings, and industrial facilities. We handle high-volume water heater systems, backflow prevention, and code-compliant fixture installations. Preventative maintenance plans reduce downtime and extend equipment lifespan for commercial clients.
People
Terry Ault
Owner
Founder of TCR Rooter & Plumbing in 1993, Terry brings 30+ years of plumbing expertise. He oversees all operations and emergency service protocols, ensuring technical excellence and customer satisfaction across residential and commercial projects.
Teri Ault
Co-Owner
Managing day-to-day operations since 1993, Teri coordinates scheduling and client communications. Her leadership ensures seamless service delivery while maintaining the company's family-oriented values and community focus.
Brooks Plumber
Master Plumber
Certified plumber with 12 years of experience handling complex residential repairs. Specializes in tankless water heater installations and emergency service calls, known for promptness and thorough customer explanations.
Kiko Plumber
Senior Technician
Eight-year veteran specializing in commercial plumbing systems. Expert in backflow prevention and large-scale drain cleaning operations, maintaining strict compliance with municipal regulations for business clients.
Brittney Office Manager
Client Services
Coordinates service appointments and client inquiries since 2018. Ensures clear communication between technicians and customers, managing special offers and follow-up satisfaction checks.
Questions
What emergency plumbing services are available after hours?
We offer 24/7 emergency response for burst pipes, sewer backups, and appliance failures with technicians arriving within 30 minutes of Raleigh calls.
Do you provide same-day water heater replacements?
Yes, our team installs tankless and traditional water heaters the same day for urgent needs, including emergency leak repairs.
Are your plumbers licensed and insured?
All technicians are licensed under #29177, with full bonding and insurance coverage for residential and commercial projects.
How do you handle hidden pipe leak detection?
We use acoustic sensors and thermal imaging to locate hidden leaks without destructive wall cutting, minimizing repair costs and property damage.
What payment options are available?
We accept major credit cards and offer senior citizen discounts, with upfront pricing provided before any work begins.
Do you service commercial properties?
Yes, we provide backflow prevention, high-volume water systems, and code-compliant plumbing solutions for restaurants and businesses.
