Store with Confidence, Store with Citadel!
At Citadel Self Storage, we pride ourselves on providing top-notch storage solutions to individuals and businesses alike. With multiple locations across Lexington, Louisville, Cincinnati, Palmetto Bluff, Okatie, and Center Point, we offer a wide range of storage units to cater to diverse needs and preferences. Our mission is to provide a secure, convenient, and affordable way to store your valuables, ensuring peace of mind and complete satisfaction.
Our Services
Our storage facilities are designed with you in mind, featuring temperature-controlled units, outdoor drive-up storage, gated access with security fencing, and 5 different covered loading/unloading areas. We also offer covered RV and boat parking, 24-hour security monitoring, and flexible rental options to suit your needs. Whether you're looking to store seasonal decorations, furniture, or sensitive electronics, our temperature-controlled storage units provide the perfect environment to keep your belongings safe and secure.
Why Choose Citadel Self Storage?
At Citadel Self Storage, we understand the importance of storing your belongings safely and securely. That's why we've designed our facilities with advanced security features, including gated access, security fencing, and 24-hour monitoring. Our temperature-controlled storage units ensure that your items are protected from extreme temperatures and humidity, making them ideal for storing sensitive items like artwork, electronics, or family heirlooms. With a range of unit sizes available, from small to large, you can choose the perfect storage solution for your needs. Plus, our convenient online rental process and discount for online rentals make it easy to get started.
Our Commitment to You
At Citadel Self Storage, we're committed to providing exceptional customer service and a hassle-free storage experience. Our friendly and knowledgeable staff are always available to assist you, and our convenient office hours ensure that you can access your belongings when you need to. We're dedicated to keeping your trust and ensuring that your personal information is protected, as outlined in our Privacy Policy.
Storage Unit Experience
The storage units at Citadel Self Storage are described as clean, well-lit, and secure, with features like climate control and gated access. Many customers have mentioned the friendly and helpful staff, who made their experience pleasant and anxiety-free.
Fees and Pricing
Some customers have expressed disappointment with the fees, particularly the late fees, which they find unnecessary and punitive. There have been instances of customers being charged extra fees without prior notification, leading to frustration and distrust.
U-Haul Rental Issues
A few customers have reported issues with U-Haul rentals, including hidden fees, faulty trucks, and poor customer service. One customer even accused the company of being scammers.
Staff and Customer Service
The staff at Citadel Self Storage have been praised for their kindness, courtesy, and attention to detail. However, some customers have reported poor customer service, including instances of being ignored or dismissed.
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