Business Details
19 Years
experience
Emergency
services
Your Trusted IT Partner in Washington
Graemouse Technologies has been empowering Washington businesses with innovative IT solutions since 2007. Our team of seasoned professionals combines technical expertise with a client-first approach, offering managed IT services, cybersecurity, cloud solutions, and business continuity planning. We pride ourselves on proactive system monitoring, customized support, and a commitment to minimizing downtime through our flat-rate support model. With a deep understanding of diverse industries including healthcare, legal, and manufacturing sectors, we deliver tailored technology strategies that align with business goals.Our core values of integrity, collaboration, and excellence ensure every client receives transparent communication, expert guidance, and the highest standards of service reliability. As a locally-rooted provider with statewide reach, we maintain 24/7 availability to address urgent needs while continuously refining our methodologies to stay ahead of evolving technological challenges.
Services
Managed IT Services
Cybersecurity Solutions
Cloud Infrastructure
Business Continuity
Co-Managed IT
Compliance Management
Network Support
Data Backup
Remote Access
Technology Consulting
Details
- Year established: 2007
Highlights and features
- Flat-rate support model with no hidden fees or surprise bills
- Proactive monitoring combined with 24/7 live help desk access
- Certified engineers with expertise in complex IT infrastructure
- Industry-specific solutions for healthcare, legal, and manufacturing sectors
- Statewide service footprint with local presence in Washington
What people say
Quick to respond
Expertise in networking
Cost-effective solutions
Proactive maintenance
Reliable support team
Services
Managed IT Services
Our comprehensive IT support package includes continuous system monitoring, immediate help desk access, and on-site technical assistance. This proactive approach ensures minimal downtime while maintaining optimal network performance through certified engineers who understand Washington businesses' specific technology challenges. Customizable to match organizational requirements, our service adapts to evolving IT needs while maintaining consistent pricing.
Cybersecurity Solutions
We provide enterprise-grade cybersecurity protection featuring advanced threat detection, firewall implementation, and real-time monitoring systems. Our security specialists help Washington businesses implement defensive strategies against malware, ransomware, and phishing attacks while ensuring compliance with industry-specific data protection regulations. Regular vulnerability assessments and security audits help maintain robust digital defense mechanisms tailored to each client's risk profile.
Cloud Infrastructure
Our cloud solutions enable secure remote access to business-critical applications and data from any location. We implement scalable cloud storage systems that integrate seamlessly with existing IT infrastructure while maintaining strict security protocols. Washington-based organizations benefit from improved collaboration capabilities, reduced hardware requirements, and consistent system updates managed by our experienced cloud architecture team.
Business Continuity
We develop customized continuity plans that protect against data loss during unexpected disruptions. Our backup solutions include automated system snapshots, off-site data storage, and rapid recovery procedures. Washington businesses receive tailored contingency strategies that address specific operational risks while ensuring compliance with regulatory requirements for data retention and business resiliency.
Co-Managed IT
This collaborative service combines our technical resources with existing in-house IT teams to optimize support capabilities. We provide Washington organizations with access to specialized expertise, advanced monitoring tools, and experienced engineers while allowing internal teams to maintain operational control. Our partnership approach enhances technical capacity without compromising existing workflows or organizational structure.
People
PJ Hanna
Founder, President, CEO
With extensive experience in systems integration and networking, PJ leads Graemouse's strategic vision. His technical background combined with customer-focused leadership ensures clients receive practical IT solutions that align with business objectives while maintaining operational efficiency.
Renee Hanna
Vice President, CFO
As Chief Financial Officer, Renee brings organizational expertise and financial leadership to Graemouse's operations. Her strategic approach to resource management supports the company's growth while maintaining fiscal discipline that benefits clients through consistent service pricing.
Ben Olsen
Senior Network Engineer
Specializing in Microsoft technologies and automation, Ben provides expert network engineering services. His technical proficiency in cloud platforms and systems management ensures Washington businesses receive sophisticated yet practical IT infrastructure solutions.
Wayne Tschabold
Network Support Engineer
Wayne delivers technical support with a focus on practical problem-solving. His ability to quickly understand complex IT issues helps Washington businesses resolve technical challenges efficiently while providing clear communication throughout the resolution process.
Michael Shenberger
Network Support Engineer
With hardware and security expertise, Michael contributes to Graemouse's technical support team. His hands-on experience with networking equipment and systems administration provides Washington clients with reliable infrastructure maintenance and troubleshooting capabilities.
Questions
What IT services do you offer for Washington businesses?
We provide managed IT services, cybersecurity solutions, cloud infrastructure, business continuity planning, and co-managed support options tailored to Washington organizations' specific technology needs.
Do you offer 24/7 IT support?
Yes, our continuous support model includes 24/7 system monitoring and immediate help desk access to address urgent technology issues at any time.
Which industries do you support?
We serve diverse sectors including healthcare, legal, manufacturing, transportation, and professional services across Washington State.
How do you handle emergency IT issues?
Our responsive support team provides immediate assistance for critical issues, combining remote management capabilities with on-site visits when required to restore operations quickly.
Do you serve businesses outside Seattle?
Yes, we provide IT services across Washington State including Tacoma, Olympia, Bellevue, Lakewood, and surrounding areas.
What makes your IT support different?
We combine proactive system monitoring with transparent pricing, offering predictable costs through our flat-rate model without surprise fees or hidden charges.
