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Disaster Restoration Innovation LLC is a fully-licensed and bonded water and fire damage restoration company, specializing in commercial and residential restoration as well as repair services. Our team has over 25 years of combined industry experience and possesses the necessary skills to tackle the toughest jobs. As a veteran-owned company, we take pride in providing our clients with total satisfaction and peace of mind. We understand the devastating effects of water and fire damage, and our compassionate team is dedicated to helping you navigate the restoration process.
Our Mission
Our highest priority is to provide our clients with exceptional customer service, ensuring that their homes and businesses are completely restored after a disaster. We strive to deliver prompt and reliable services, minimizing the damage to your property and getting you back to normal as quickly as possible.
Our Services
At Disaster Restoration Innovation LLC, we offer a wide range of services designed to meet the unique needs of our clients. Our experienced team is well-versed in handling all manner of emergency repairs, including:
- Water and Fire Damage Restoration
- Mold Testing and Damage Restoration
- COVID-19 Decontamination
- Asbestos Identification and Abatement
We specialize in quick response to minimize the damage to your property, and our phones are monitored 24 hours a day for your convenience. Our team is available 24/7, 365 days a year to respond to any emergency service situation.
Why Choose Us
When it comes to disaster restoration, it's essential to choose a company that you can trust. At Disaster Restoration Innovation LLC, we pride ourselves on our exceptional customer service, attention to detail, and commitment to delivering high-quality results. Our team is dedicated to ensuring that our clients are completely satisfied with our services, and we work tirelessly to ensure that your home or business is restored to its pre-disaster state.
Poor Customer Service and Communication
Several reviewers expressed frustration with the company's communication style, citing instances of poor communication, lack of transparency, and unresponsive project managers. Reviewers mentioned that the company's representatives would not return calls, and when they did, they would be unhelpful or argumentative.
Subpar Workmanship and Quality
Several reviewers reported shoddy workmanship, citing examples of poorly installed fixtures, incomplete work, and unmet deadlines. Some reviewers mentioned that the company's contractors would not show up on time, or would leave without completing the work, leaving the customer to redo the work themselves.
Unfair Billing Practices
Some reviewers reported being overcharged for services not rendered or receiving unexpected bills for work that was not completed. One reviewer mentioned that the company billed them for "pack out and storage" without their knowledge or consent.
Positive Experiences
On the other hand, some reviewers reported positive experiences with the company, citing prompt and professional service, high-quality workmanship, and excellent communication.
Employee Praise
Some reviewers praised individual employees, such as Isaiah, Arturo, and Derrick, for their excellent work, kindness, and professionalism.
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