When The Shoe Fits is your trusted resource for premium comfort footwear and pedorthic care. We've been proudly serving the community for over 16 years, and our team of experts is dedicated to providing exceptional service, personalized foot care, and stylish footwear solutions to address your unique needs.
Our Expertise
At When The Shoe Fits, we go beyond simply selling shoes. We are a full-service pedorthic center offering:
- Expert Shoe Fitting: Utilizing state-of-the-art foot scanning technology, our certified pedorthists provide personalized assessments and recommendations to ensure the perfect fit.
- Custom Orthotics: We fabricate custom orthotics designed to address specific foot conditions and alleviate pain and discomfort.
- Foot Care Services: Our experienced technicians offer expert advice and care for common foot issues like blisters, calluses, and plantar fasciitis.
Our Services
At When The Shoe Fits, we boast a diverse selection of premium footwear from top brands like Aetrex, Birkenstock, Brooks, and Hoka. Our comprehensive selection includes:
- Casual shoes: Comfortable and stylish shoes for everyday wear.
- Athletic shoes: Designed for performance and support.
- Dress shoes: Elegant and durable shoes for formal occasions.
- Outdoor shoes: Waterproof and durable shoes for adventure and the elements.
- Orthotic shoes: Customized footwear that provides support and control for specific foot conditions.
A Commitment to Quality & Care
We believe in providing exceptional customer service and offering the highest quality products and care. Our team is dedicated to:
- Providing personalized attention and listening to your needs.
- Offering a wide range of sizes and widths to accommodate diverse foot shapes and sizes.
- Using top-notch materials and craftsmanship in our custom orthotics.
- Educating and empowering you with knowledge about foot health and footwear solutions.
When you choose When The Shoe Fits, you're not just buying shoes - you're getting a personalized approach to foot health and well-being.
Overall Impression
This shoe store receives an overwhelmingly positive response from customers, with the majority of reviewers praising the excellent customer service, wide selection of comfort and active footwear, and knowledgeable staff.
Customer Service
The staff at this store is consistently described as friendly, patient, and knowledgeable. Many reviewers appreciation the personalized attention they received, with some even mentioning specific staff members by name.
Product Selection
The store is commended for its wide selection of comfort and active footwear, including specialty shoes for diabetes and orthotics. Some reviewers were impressed by the variety of stylish and supportive shoes available.
Negatives
A few reviewers had negative experiences, citing instances of poor customer service, including being ignored, talked over, or pressured into buying certain shoes. Some also mentioned the store being busy or having a limited selection.
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