Protecting Your Tomorrow, Today!
At Charles Sumpter State Farm Agency, we are dedicated to providing you with exceptional insurance services that cater to your unique needs. Our team of experienced professionals is committed to helping you navigate the complexities of insurance, ensuring that you have the adequate protection you need to live life with confidence.
Our Story
Established in 1995, our agency has been proudly serving the states of Maryland, Virginia, and Washington D.C. for over two decades. Our founder, Charles Sumpter, is a graduate of Michigan State University with a degree in Accounting and holds the prestigious CLU designation through the American College. Our agency is built on a foundation of trust, integrity, and a passion for helping others. We believe in giving back to our community, which is why we actively support local food banks and other charitable organizations.
Our Services
We offer a comprehensive range of insurance products, including:
- Auto Insurance
- Motorcycle Insurance
- Homeowners Insurance
- Condo Insurance
- Renters Insurance
- Business Insurance
- Life Insurance
- Health Insurance
- Pet Insurance
- Rec Vehicles Insurance
- Boat Insurance
In addition to our insurance services, we also provide banking, mutual funds, and annuities through our partnership with State Farm.
Our Mission
At Charles Sumpter State Farm Agency, our mission is to provide personalized insurance solutions that meet the unique needs of our clients. We strive to build long-term relationships built on trust, respect, and a commitment to excellence. We believe that everyone deserves to live life with confidence, and we're dedicated to helping you achieve that confidence through our expertise and guidance.
Why Choose Us
What sets us apart is our unwavering commitment to our clients. We take the time to understand your unique needs and tailor our services to meet those needs. Our team is dedicated to providing exceptional customer service, and we're always available to answer your questions and provide guidance.
Overview of State Farm Insurance Agency
Positive Experiences
The majority of reviewers have had positive experiences with State Farm Insurance Agency, praising their honesty, responsiveness, and personalized service. Many reviewers have been with the agency for over 20 years and have appreciated the consistent support and advocacy from agents like Charles Sumpter and Harry. Reviewers praise the agency's ability to explain complex insurance policies and claims processes in detail, ensuring clients understand their coverage. The agency's commitment to customer satisfaction is evident in their prompt response to questions and concerns, making clients feel valued and respected.
Negative Experiences
A few reviewers have had negative experiences with State Farm Insurance Agency, citing inflexibility and rigidity in claims processes. One reviewer had a particularly frustrating experience with an insurance adjuster, who automatically reduced the claim amount by 50% without fully considering the circumstances. This reviewer felt that the agency's corporate mentality and lack of quality control led to delays and inconsistencies in the claims process. Another reviewer was unhappy with the agency's sudden cancellation of their policy without proper notification, resulting in a fine from the MVA.
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