"Always There to Care" - Your Trusted Partner in Health
ArrowCare Pharmacy stands out as a trusted healthcare partner in San Bernardino, California. We prioritize personalized care and offer a comprehensive array of pharmaceutical and healthcare services to meet the diverse needs of our patients. With a dedicated team of experienced professionals, we are committed to providing compassionate and accessible care to the community.
1. Prescription Drug Services
We understand the importance of accurate and timely access to prescription medications. Our team of pharmacists is experienced in dispensing medications, offering counseling on their safe and effective use, and ensuring proper management of your healthcare needs. We also work closely with major insurance providers to ensure optimal coverage for our patients.
2. Vaccination Services
Staying up-to-date with vaccinations is crucial for preventive healthcare. Our pharmacy offers comprehensive vaccination services to keep you and your loved ones protected against common diseases and illnesses. We also provide personalized reminders to ensure you never miss a crucial vaccination.
3. Medication Management Therapy (MTM)
Our MTM service plays a vital role in ensuring the safe and effective use of medications. Our pharmacists work with you to review your medications, assess potential interactions, and provide tailored advice on dosage adjustments, administration, and monitoring.
4. Durable Medical Equipment (DME)
From diabetes supplies like glucometers and test strips to nebulizers for respiratory conditions, we offer a wide range of durable medical equipment to support your healthcare needs. Our team can assist you in selecting the right equipment and provide guidance on proper use and care.
5. Medication Delivery
We understand that transportation challenges can be a barrier to medication adherence. To address this, we offer convenient medication delivery services at no extra cost to ensure you receive your medications without hassle.
6. Prescription Refills
Reordering your medications has never been easier! We offer various options for refill ordering, including online, mobile app, and phone. Simply choose your preferred method and receive your refills promptly.
Poor Customer Service Experience
The reviews left for Arrow Pharmacy are largely negative, with several customers sharing their disappointment and frustration with the service they received.
Lack of Personalized Care
One common theme among the negative reviews is the feeling of being treated like just another customer, rather than receiving personalized care. For example, Susan Miller felt like she was treated rudely by the new owner, who was not busy, and was made to wait for long periods of time. Anne Diaz also felt humiliated when she was told that her medication was not covered by insurance, despite the pharmacist later confirming that it was.
Unresponsive and Rude Staff
Several customers reported poor communication from the pharmacy staff, including being hung up on, having prescriptions taken away without explanation, and being told to wait for extended periods of time. Susan Miller and Joe Porritt both reported being treated rudely by the staff, with Susan Miller feeling like she was almost put off her medication. Simon Gelfand also reported a decline in the quality of service after the previous owner retired.
Positive Experiences Were Limited
However, there were a few positive reviews that stood out. Claire Kim and Loida V. both praised the friendly and personalized service they received at Arrow Pharmacy. Seth Weaver appreciated the pharmacy's long history and the fact that they are always stocked with important medicines and toiletries.
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