Business Details
Emergency
services
Your Trusted Fireplace Service Experts in Boston
Established in the late 1990s, The Fireplace Guys has grown from a two-man operation into a trusted provider of comprehensive fireplace services across the Greater Boston Area. Our family-owned business combines decades of hands-on experience with a commitment to continuous learning, ensuring we stay at the forefront of fireplace technology and repair techniques. We pride ourselves on maintaining the highest standards of service, from our fully stocked parts warehouse to our technicians' extensive training in handling all brands and models.Our mission focuses on changing perceptions of service excellence while prioritizing customer safety, satisfaction, and education. We demonstrate expertise through our ability to service both modern and vintage fireplace systems, backed by industry relationships that help us source even the most difficult-to-find parts. As a locally rooted business, we emphasize transparency, punctuality, and respect for our clients' homes, evidenced by our meticulous cleanup practices and personalized approach to every service call.
Services
Gas Fireplace Service
Gas Insert Service
Gas Stove Service
Wood Fireplace Cleaning
Chimney Sweep
Highlights and features
- Family-owned with 25+ years of combined industry experience
- Fully stocked parts inventory for immediate repairs
- 24/7 emergency service availability
- Technicians trained on all major fireplace brands
- 100% satisfaction guarantee on all services
What people say
Excellent experience
Professional and personable
Knowledgeable and helpful
Leaves his boots at the door
Thoroughly explained repairs
Services
Gas Fireplace Service
Our comprehensive gas fireplace service includes complete disassembly, thorough cleaning, component inspection, and reassembly with performance testing. Technicians maintain fully stocked service trucks with over 100 pilot assemblies and 15 remote control types to ensure same-day repairs. We service all brands and models while maintaining strict safety protocols and providing detailed post-service reports.
Gas Insert Service
Specialized maintenance for gas inserts featuring component cleaning, ignition system checks, and venting system inspections. Our technicians address common issues like pilot light failures and blower malfunctions while ensuring optimal efficiency. We maintain inventory of 14 different blower assemblies and out-of-production burner pans for immediate repairs.
Wood Fireplace Cleaning
Professional wood fireplace cleaning includes chimney sweeping, creosote removal, and flue inspection. Our safety-focused process protects home interiors with drop cloths and provides detailed reports on chimney condition. We address both immediate cleaning needs and long-term maintenance requirements for safe fireplace operation.
Chimney Sweep
Our chimney sweep service combines thorough cleaning with comprehensive safety inspections. Technicians identify structural issues, blockages, and safety hazards while maintaining strict housekeeping standards. We provide detailed reports on chimney condition and offer repair recommendations to ensure continued safe operation of heating systems.
Gas Stove Service
Expert gas stove maintenance covering ignition system diagnostics, burner assembly cleaning, and venting system checks. Our technicians carry specialized control modules and replacement parts to address common issues. We provide performance testing and safety verification to ensure efficient, trouble-free operation throughout the heating season.
People
Derek
Owner
Founder with over 20 years in the hearth industry, starting as a chimney sweep in 2000. Transitioned from full-time employment to establish The Fireplace Guys LLC, maintaining 16-hour workdays to ensure service excellence. Specializes in technical training and customer service standards.
Richard
Service Technician
Experienced technician known for prompt service and meticulous cleanup practices. Demonstrates expertise in diagnosing complex ignition issues and implementing permanent solutions. Maintains strong customer relationships through clear communication and educational follow-up.
Questions
What fireplace types do you service?
We service all major fireplace types including gas, wood, pellet, and gas insert models from any manufacturer.
Do you offer emergency service?
Yes, we provide 24/7 emergency service for critical heating system failures with immediate response times.
Can you service older fireplace models?
Our technicians maintain inventory of obsolete parts and have expertise in repairing vintage fireplace systems.
What areas do you serve?
We serve the entire Greater Boston Area including Malden, Milton, Cambridge, and surrounding communities.
How do you handle pet-friendly service calls?
Our technicians take special precautions to ensure pet safety and comfort during service visits.
Do you provide written estimates?
Yes, we provide detailed written estimates before any repair work begins with clear pricing breakdowns.
