Business Details
29 Years
experience
Borthwick Jewelry Inc | Expert Jewelers in Ferndale
Borthwick Jewelry has served Ferndale, WA since 1997, combining entrepreneurial spirit with artisan expertise. Founded by Tom Borthwick, our store evolved from humble beginnings into a trusted destination for quality jewelry and repair services. With over 25 years of hands-on experience, our team includes bench jewelers with combined 40+ years in design and restoration. We pioneered unique offerings like our diamond trade-up program and state-of-the-art laser welding technology for precision repairs. Our commitment to community engagement includes supporting 40+ local organizations while maintaining strict ethical standards in sourcing conflict-free diamonds. Recognized as Whatcom County's Best Jewelry Store (Gold Medal 2017-2022), we combine traditional craftsmanship with modern conveniences like free ring inspections and same-day diamond replacements.Our staff's expertise spans jewelry appraisal, watch maintenance, and custom design, ensuring personalized service for every client. Transparency remains core to our values, evident in our honest pricing and clear return policies. Our 2020 store expansion doubled display space, showcasing over 5,000 gemstones and exclusive collections from international sources. Through consistent innovation and dedication to excellence, we've built lasting relationships with customers who appreciate our blend of technical mastery and approachable service.
Services
Jewelry Repair
Appraisals
Watch Battery Installation
Scrap Gold Purchase
Diamond Trade-Up
Details
- Year established: 1997
Highlights and features
- Our jewelers have 40+ combined years of repair and design expertise
- Enjoy same-day diamond replacements with our quick service guarantee
- Conflict-free sourcing verified through Kimberley Process certified suppliers
- Advanced laser welding technology ensures precise, durable repairs
- Unique trade-up program doubles original purchase value toward new diamonds
What people say
Amazing staff
Best jewelers
Free gift wrapping
Honest business
Seamless repairs
Services
Jewelry Repair
Our expert jewelers with 24 years combined experience handle all types of gold, silver, and platinum repairs. Using a state-of-the-art laser welder, we complete 99% of repairs onsite including ring sizing, prong replacement, and chain soldering. With over 25 years serving Ferndale, our precision techniques ensure lasting results while maintaining your jewelry's integrity.
Appraisals
Accurate insurance-compliant appraisals performed by certified professionals. We provide detailed documentation with digital images for insurance purposes. Our realistic valuation approach balances replacement costs with fair insurance premiums while offering optional GIA certification services for diamonds.
Conflict-Free Diamonds
Guaranteed conflict-free diamonds sourced through Kimberley Process compliant suppliers. We maintain strict ethical standards with verifiable warranties from vendors like Stuller and Camelot Bridal. Our selection includes natural and lab-grown options with transparent origin information available.
Watch Services
Professional watch battery installation and band adjustments completed while you wait. Our technicians service metal, leather, and rubber bands with proper gasket oiling to maintain water resistance. We guarantee proper time-setting and functionality after each service.
Trade-Up Program
Unique diamond trade-up program doubles your original purchase value toward new diamond acquisitions. Customers receive full credit for previous purchases when upgrading to larger stones, with transparent valuation process ensuring fair exchange rates based on current market values.
People
Tom Borthwick
Owner
Founder with 25+ years jewelry expertise, Penn State Economics graduate. Developed innovative trade-up program and expanded store size threefold since 1997. Maintains hands-on approach with daily customer interaction.
Kristi Sophusson
Store Manager
10-year veteran overseeing daily operations and staff training. Recognized for exceptional customer service and expertise in jewelry appraisal and sales. Manages inventory and ensures consistent service quality standards.
Katrina Ramsey
Assistant Manager
8-year employee specializing in customer relations and staff development. Organizes product ordering and maintains store's exceptional service reputation through comprehensive staff training programs.
Nick Wilson
Bench Jeweler
Certified artisan with 13 years repair experience, Cal Poly graduate. Specializes in intricate restoration work and custom design fabrication. Ensures precision execution of complex jewelry modification requests.
Linda Valle
Sales Associate
New team member transitioning from dental hygiene profession. Brings customer care focus and attention to detail to sales and appraisal assistance roles. Builds strong client relationships through personalized service.
Questions
How quickly can jewelry repairs be completed?
Most repairs finish within one business day using our laser welder, with complex cases taking up to a week.
Do you provide written appraisals?
Yes, we offer certified written appraisals with full documentation for insurance purposes.
Can I trade in jewelry purchased elsewhere?
We accept trade-ins with valuation based on current market rates for materials and craftsmanship.
What payment options are available?
We offer 6-12 month interest-free financing through Wells Fargo and Synchrony for approved customers.
Are your diamonds guaranteed conflict-free?
All diamonds come with Kimberley Process certification and supplier guarantees of ethical sourcing.
Do you service watches from other stores?
Yes, we install batteries and adjust bands for all watch brands, even if purchased elsewhere.
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