At Highland Willows Apartment Homes, we are committed to providing our residents with a unique and exceptional living experience. Our community is designed to provide a warm and welcoming atmosphere, where our residents can feel at home. With our convenient location, just minutes from I285, I85, I75, Hartsfield Jackson Airport, and Downtown Atlanta, our residents have easy access to the city's amenities and attractions.
Our Community
Our community offers a range of spacious 1, 2, and 3 bedroom garden-style apartments, as well as 2 bedroom townhome apartments with private patios. Each of our apartments is designed to provide comfort and convenience, with features such as air conditioning, emergency maintenance, cable-ready, extra storage, ceiling fans, laundry facilities, dishwashers, microwaves, refrigerators, and washer/dryer connections. Our community also offers a range of amenities, including a playground, swimming pool, on-site maintenance, on-site management, and on-site patrol.
Our Team
Our staff is dedicated to providing quality, professional, and courteous service to our residents. We are committed to making sure that our residents feel at home and that their needs are met. Our team is always available to assist with any questions or concerns, and we strive to provide a prompt and efficient response to any issues that may arise.
Our Mission
At Highland Willows Apartment Homes, our mission is to provide a unique and exceptional living experience for our residents. We are committed to creating a community that is warm, welcoming, and hassle-free, where our residents can feel at home. We strive to provide a level of service that exceeds our residents' expectations, and we are dedicated to making sure that our residents are satisfied with their living experience.
Complaints and Issues
Several reviewers expressed their dissatisfaction with the apartment complex, citing issues with pest control, maintenance, and management. Christy Arven and Desiray Hunt described their apartments as being infested with roaches and ants, respectively. Desiray Hunt also mentioned that her complaints were ignored and that she was told to "mop the floor" as a solution to the problem. Christy Arven and Ms. RoRo reported issues with the AC filters and carpet, respectively.
Positive Comments
On the other hand, several reviewers praised the apartment complex and its staff. Valencia Jackson, April Myers, Ms. RoRo, Meechie Ro, Kelcey Elmore, Oscar Chatman, and JaVon Bowens described the management as kind, professional, and helpful. They also praised the maintenance team for being prompt and responsive. Ms. RoRo and Kelcey Elmore specifically mentioned that the staff is friendly and shows respect to residents.
Concerns about Management
A few reviewers expressed concerns about the management of the apartment complex. Boss Silvery suggested that the complex needs to be torn down and rebuilt, citing poor staff performance. Iam Chiquita mentioned that the complex became more money-hungry over the years, leading to increased costs and reduced amenities.
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