Business Details
40 Years
experience
Your Premier Tile & Stone Showroom in Massachusetts
Once Upon a Tile stands as Massachusetts' premier tile and stone showroom, offering an unparalleled selection of decorative tiles and natural stone sourced globally. Our journey began in Fitchburg, MA, where a historic home transformed into a beloved local establishment before evolving into a leading tile destination. For 37 years, founders Jeannie and Joel Kaddy cultivated a reputation for excellence, providing expert design guidance and meticulous installation services. Today, Chad Aiesi continues this legacy, combining decades of hands-on experience with a commitment to curating diverse, high-quality materials. Our team specializes in helping clients select tiles that align with their aesthetic preferences and functional needs, supported by personalized consultations and layout mock-ups.With a focus on innovation and customer satisfaction, we ensure every project achieves both beauty and durability. Our curated partnerships with top manufacturers and artisans guarantee access to unique, handcrafted products that elevate interior spaces. From kitchen backsplashes to custom showers, our offerings cater to residential and commercial projects of all scales. By blending global craftsmanship with local expertise, we transform tile selection into an enjoyable, seamless experience.
Services
Tile Showroom
Designer Consultation
Installation Services
Layout Mock-Ups
Grout Products
Details
- Year established: 1986
Highlights and features
- We offer 37 years of expertise in tile design and installation.
- Our team provides personalized layout mock-ups for precise project visualization.
- We source handcrafted tiles from global artisans and top manufacturers.
- Our consultants specialize in matching tile selections to client aesthetics and budgets.
- We maintain partnerships with professional installers for flawless project execution.
Services
Tile Showroom
Our expansive showroom features thousands of tile options sourced from global manufacturers and independent artisans. Clients access premium glass tiles, porcelain stones, and handcrafted decorative pieces for residential and commercial applications. The curated collection ensures unique design possibilities while maintaining quality standards.
Designer Consultation
Trained consultants provide personalized guidance through tile selection processes, considering aesthetic preferences and functional requirements. We offer expertise in coordinating materials with existing spaces and budget parameters. Our team ensures informed decision-making for optimal project outcomes.
Installation Services
Professional installation executed by experienced technicians guarantees precise execution of selected designs. Our certified installers follow industry best practices for durability and visual accuracy. Projects receive dedicated oversight from material selection through final execution.
Layout Mock-Ups
We create detailed layout visualizations and physical mock-ups to help clients preview installations before implementation. This service ensures alignment between design concepts and real-world applications, minimizing adjustments during installation phases.
Grout Products
Premium grout options from leading brands like Laticrete and Mapei complement our tile selections. These products ensure long-lasting durability while enhancing aesthetic cohesion. Our team advises on appropriate grout types based on project-specific moisture exposure and design needs.
People
Chad Aiesi
Owner & Master Installer
Chad Aiesi brings over a decade of tile installation expertise to Once Upon a Tile. He upholds the founders' vision through precise craftsmanship and client-focused service. His leadership ensures continuity in quality standards while embracing modern design trends.
Jeannie Kaddy
Founder
Jeannie Kaddy co-founded Once Upon a Tile and dedicated 37 years to establishing its reputation. Her design expertise helped countless clients realize their vision. Though retired, her influence remains in the company's commitment to personalized service and quality.
Joel Kaddy
Co-Founder
Joel Kaddy pioneered tile installation standards at Once Upon a Tile during his 37-year tenure. His technical mastery set benchmarks for quality that continue under current leadership. His legacy persists in the company's meticulous attention to detail.
Addy Aiesi
Next-Generation Representative
Addy Aiesi represents the future of Once Upon a Tile, learning from three generations of industry experience. Her involvement signals the company's ongoing commitment to evolving with client needs while maintaining foundational values of quality and service.
Questions
What services does Once Upon a Tile offer?
We provide tile showroom access, design consultations, layout mock-ups, and professional installation services for residential and commercial projects.
Do I need an appointment to visit the showroom?
Appointments are recommended for personalized design assistance, but walk-in browsing is available during operating hours.
What types of tiles are available?
Our inventory includes glass tiles, porcelain tiles, natural stone, handcrafted decorative tiles, and premium grout products.
How long has Once Upon a Tile been in business?
We've served Massachusetts clients for 37 years, with current owner Chad Aiesi maintaining expertise since 2010.
Can you help with custom tile projects?
Yes, our team specializes in custom shower installations, backsplashes, and layout designs tailored to client specifications.
Do you offer installation services?
We partner with professional installers who execute projects with precision, ensuring adherence to industry standards.
