Business Details
18 Years
experience
Your Trusted Partner for Basement Renovation Solutions
Better Built Basements was founded in 2008 by James & Deborah Tranmer and Randall Michalek to address the challenges homeowners face during renovation projects. Recognizing the stress caused by fragmented contractor coordination, miscommunication, and scheduling conflicts, the company was established to provide a seamless, one-stop solution for basement finishing and home remodeling. With over 15 years of combined experience in home improvement, the leadership team prioritizes customer satisfaction through transparent communication, precise timelines, and consistent project execution. The company serves all of Connecticut and Massachusetts from its main office in Berlin, CT, offering services ranging from basement renovations to kitchens, bathrooms, and custom-built spaces.Their proprietary online customer portal ensures clients receive daily updates, fostering trust and accountability throughout every project. Better Built Basements maintains a dedicated team of in-house professionalsincluding designers, production managers, and permit coordinatorsto eliminate reliance on subcontractors and guarantee quality control. The companys commitment to innovation, affordability, and customer-centric service has earned it recognition as Connecticuts #1 resource for custom basement solutions.
Services
Basement Renovations
Basement Bathrooms
Basement Kitchens
Basement Home Offices
Basement Stairs
Custom Built-Ins
Home Theaters
In-Law Suites
Decks
Play Areas
Details
- Year established: 2008
Highlights and features
- Established in 2008 with 15+ years of combined leadership experience in home remodeling
- In-house team of designers, production managers, and skilled tradespeople
- Proprietary online portal provides real-time project updates and transparency
- Licensed and insured with CT HIC0674237-MA#178386 certification
- Offers financing options for projects ranging from $1,000 to $100,000
What people say
Professional and punctual
Quality work exceeded expectations
Completed ahead of schedule
Transparent communication
One-stop-shop solution
Services
Basement Renovations
Transform unfinished basements into functional living spaces with custom designs. Services include framing, insulation, drywall, plumbing, electrical work, and flooring. Projects range from storage solutions to full entertainment complexes. Our in-house team ensures quality control and adherence to local building codes.
Basement Bathrooms
Professional installation of full bathrooms or powder rooms in basement spaces. Includes plumbing rough-ins, waterproofing, ventilation, and ADA-compliant options. Enhances home value and accommodates guests or in-law suites while meeting Connecticut's building regulations.
Basement Kitchens
Custom kitchen installations featuring full-size appliances, cabinetry, and plumbing. Designed for entertainment spaces, in-law suites, or home businesses. Includes electrical upgrades and ventilation systems to meet safety standards in below-grade environments.
Basement Home Offices
Soundproofed, well-lit basement offices with optimized layouts for productivity. Includes moisture mitigation, proper insulation, and electrical upgrades for technology requirements. Designed to create professional workspaces without commuting.
Basement Stairs
Custom stair renovations for improved safety and aesthetics. Options include built-in storage, premium materials, and code-compliant designs. Enhances accessibility while adding value to finished basement spaces.
People
Jim Tranmer
Owner, Production
Co-founder with 15+ years of home improvement experience. Oversees production quality and client communication. Known for hands-on project management and timely execution of complex renovations.
Randy Michalek
Owner, Production
Co-founder responsible for operational oversight. Ensures adherence to timelines and budgets. Brings technical expertise in structural modifications and code compliance for basement projects.
Deborah Tranmer
Owner, Finance
Co-founder managing financial operations and client financing options. Provides transparent cost breakdowns and budget management for large-scale renovation projects.
Olivia Gatzen
CEO
Chief executive officer guiding strategic growth. Focuses on maintaining company standards while expanding service areas. Coordinates team development and customer satisfaction initiatives.
Kaitlyn Gatzen
Office Manager
Handles client communications and project scheduling. Known for responsiveness in addressing customer inquiries and coordinating seamless project transitions from consultation to completion.
Questions
What areas do you serve?
We serve all of Connecticut and Massachusetts from our Berlin, CT headquarters.
Do you use subcontractors?
We use in-house teams for all work except plumbing, ensuring consistent quality control.
Can I finance my project?
Yes, we offer financing options for projects ranging from $1,000 to $100,000.
How do you handle project timelines?
We provide detailed schedules and use our proprietary portal for daily project updates.
Are you licensed and insured?
Yes, we hold CT HIC0674237-MA#178386 certification and full insurance coverage.
Can I see past customer references?
We provide reference lists with contact information from completed projects.
