Felt Bicycles is a performance-driven bike manufacturer fueled by a passion for speed and innovation. We design and craft bicycles that empower riders to push their limits, achieve personal bests, and experience the exhilaration of ultimate riding experiences.
Our Vision
Our mission is to continuously challenge the limits of speed and performance, providing riders with the tools to maximize their potential on every ride. We believe in pushing the boundaries of cycling technology, creating bikes that elevate the riding experience and redefine what it means to feel the rush of adrenaline.
What We Offer
Felt Bicycles offers a diverse range of bikes catering to diverse riding styles and disciplines.
Road Bikes
Our road bikes are engineered for pure speed and efficiency, featuring lightweight construction, high-performance drivetrains, and aerodynamic geometry.
Triathlon & Time Trial Bikes
Built for aerodynamics and efficiency, these bikes are ideal for tackling timed challenges, featuring innovative features like integrated aero handlebars and lightweight carbon frames.
Gravel & Adventure Bikes
Built for exploring uncharted paths, our gravel and adventure bikes offer exceptional traction, comfort, and versatility to conquer any terrain.
Cyclocross Bikes
Our cyclocross bikes are designed for aggressive handling, powerful climbing, and efficient racing, featuring wide tires and dedicated geometry.
Track Bikes
For ultimate performance on the track, our track bikes offer precision, responsiveness, and acceleration, bringing out the best in sprinters and endurance riders.
More than just bikes
Felt Bicycles is committed to providing a complete cycling experience. We offer:
- Expert advice: Our team of specialists is ready to guide you in choosing the perfect bike and accessories.
- Comprehensive service: We offer professional maintenance, tune-ups, and repairs to keep you on the road.
- Dedicated online resources: Visit our website for access to comprehensive bike guides, technical information, and a supportive community of riders.
Explore the Felt Difference
From pursuing speed on the open road to conquering challenging terrains, Felt Bicycles empowers you to elevate your cycling experience to new heights. Join us in the pursuit of the ultimate ride and discover the thrilling possibilities that await.
Product Issues and Quality
Many reviewers have experienced issues with the quality and durability of Felt bikes, specifically with the fork and frameset. For example, Eric Przepierski had a warranty issue with a cracked seatube on his Felt FR frame and is still awaiting a response from the company regarding his cracked fork. Jukka Hakamaa also expressed disappointment with the quality of their Edict 3 mtb, citing premature bearing failure and poor assembly.
Customer Service
Several reviewers have had a difficult time reaching out to Felt's customer service. Most mentioned that phone support is non-existent, and emails are often ignored or take days to respond to. Ryan Carlin, Jason L., and Gerardo Carbajal all expressed frustration with the lack of customer support, with some even stating they will take their business elsewhere due to the bad experience.
Positive Experience
Despite the issues mentioned above, some reviewers have had a positive experience with Felt. Kyle Nelson appreciated the company's responsiveness in resolving his issue with a faulty product. Michael Spadaccia and Anna Murphy-Duehring also shared their satisfaction with the company's products, with Michael praising the quality and craftsmanship of his bikes.
Negative Experience
On the other hand, some reviewers have had negative experiences with Felt. Sven Ulrich mentioned issues with support from Felt's European headquarters and the lack of an online shop for Europe. Jukka Hakamaa was disappointed with the quality of their Edict 3 mtb, and Ryan Carlin stated that Felt's customer service is lacking.
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