On Hold 32

At ON HOLD:32, we have been transforming "hold" time into a powerful marketing tool for our clients since 1994. Our goal is to help you project a professional image, promote your products and services, and decrease hang-ups. Our customized programs include expert program design based on your specific needs, nationwide system installation coordination, dedicated account management, responsive service and support from our in-house team, and payment options.

We've built a nationwide client base by delivering a level of service that most other providers cannot. This is especially important if you have many locations across the country. With our global reach and personalized attention, we ensure that each of our clients receives the best service possible.

Our Services

We offer a variety of services to meet your marketing needs. Our services include:

• Message & Music On-Hold Recordings: Our copywriters develop a suggested script based on a personalized consultation and your current online and print marketing content. We follow up and edit your scripts as needed until you are 100% satisfied and give the final green light for recording. Our production team chooses from male, female or alternating voice talent, and mixes your on-hold messages in our professional studios with your choice of licensed on-hold music. Your completed recording is delivered to you, specifically formatted for your VoIP system, or if needed, loaded onto our complimentary on-hold hardware.

• Auto-Attendant Greetings: With our auto-attendant greetings, you can provide your callers with a professional, automated greeting that directs them to the appropriate department or extension. This not only enhances your company's image but also improves customer satisfaction by reducing wait times.

• After-Hour Greetings: Ensure that your callers receive a professional greeting even after business hours. Our after-hour greetings can inform callers of your business hours, provide emergency contact information, and direct them to your website or voicemail.

• Foreign Language Greetings: Cater to your international clients by providing greetings in their native language. Our foreign language greetings can be customized to meet the specific needs of your business and target audience.

• Digital Signage: Utilize digital signage to engage your customers and promote your products and services while they wait. Digital signage can be used in-store, in waiting rooms, or at any point of contact where you want to grab the attention of your customers.

• Scent Marketing: Engage your customers' senses with our scent marketing solutions. By creating a memorable scent experience, you can enhance customer satisfaction, increase brand recognition, and encourage repeat business.

• VOIP Integrated Services: We can integrate our services with your VoIP system to provide a seamless experience for your callers. Our team will work with you to ensure that our services are fully compatible with your current communication system.

At ON HOLD:32, we understand the importance of providing a positive experience for your callers. By utilizing our services, you can turn "hold" time into an opportunity to build your brand, promote your products and services, and enhance customer satisfaction. Contact us today to learn more about how we can help you transform your business.