Our Story
As a State Farm Agent, I, Roger Martinez, am committed to building strong relationships with my customers and providing them with the best possible insurance solutions. I understand the importance of having the right coverage in place to protect you and your loved ones from the unexpected. That's why I pride myself on providing personalized service and taking the time to understand my customers' unique needs.
Our Services
At our agency, we offer a wide range of insurance products to meet the needs of our customers. Whether you're looking for auto insurance, homeowners insurance, life insurance, or business insurance, we have you covered. We also offer financial services, such as banking and mutual funds, to help you make the most of your hard-earned money.
Our Values
At our agency, we value the importance of giving back to our community. That's why we're involved in various charitable initiatives, such as sponsoring local events and supporting local organizations. We believe that by giving back, we can make a positive impact on the lives of those around us.
Our Mission
As a State Farm Agent, I am committed to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. I believe that by providing exceptional service and personalized insurance solutions, I can help my customers achieve their goals and build a brighter future.
Our Office
Our office is located at 1901 W. Pacific Ave Ste #203 West Covina, CA 91790. We're open Monday through Friday from 9am to 5pm, and Saturday and Sunday by appointment. We're committed to providing personalized service and would love to meet with you to discuss your insurance needs.
About Me
I'm Roger Martinez, a State Farm Agent with over 22 years of experience in the insurance industry. I'm proud to have built a reputation for providing exceptional service and personalized insurance solutions to my customers. I'm a husband, father, and grandfather, and I'm committed to giving back to my community. When I'm not working, you can find me spending time with my family or participating in local charitable initiatives.
Overall Opinion
The reviews are overwhelmingly positive, with an average rating of 4.9 stars out of 5. Many customers praise the company's excellent service, knowledgeable agents, and competitive rates.
Customer Service
Several reviewers highlight the exceptional customer service provided by the agents, particularly Jennifer and Michael. They are described as friendly, helpful, and knowledgeable, going above and beyond to address customers' concerns and provide personalized service.
Rates and Discounts
Reviewers appreciate the competitive rates offered by the company, with some noting significant drops in premiums over time. They also praise the company's willingness to provide discounts for policyholders who are good drivers and have multiple insurance plans.
Satisfaction
The majority of reviewers express high satisfaction with their experiences, with many stating they have been loyal customers for years. They appreciate the company's stability, reliable service, and honest business practices.
Negative Feedback
One reviewer, Anthony, expressed disappointment with the lack of discounts offered by the company despite being a good customer. He felt that the agent was unresponsive to his inquiries and ultimately switched to another carrier.
Conclusion
Overall, the reviews demonstrate a high level of customer satisfaction with the company's service, rates, and agents. While there was one negative review, the majority of customers praise the company's commitment to providing excellent service and competitive rates.
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