Transforming Your Space, One Floor at a Time
Our History
Nulook Floor is a family-owned and operated business that has been servicing customers in need of flooring and renovations since the 1980s. With three convenient locations in the Southern California and Nevada area, including Las Vegas, Santa Ana, and Upland, we have established ourselves as a trusted name in the flooring industry.
Our Mission
Our mission is to provide our customers with the best possible flooring solutions, exceptional customer service, and unparalleled quality products. We strive to build long-lasting relationships with our customers and provide them with the perfect flooring options that meet their lifestyle, budget, and personal style.
Our Services
At Nulook Floor, we offer a wide range of services to cater to all your flooring needs. From carpet, hardwood, laminate, tile, luxury vinyl, and natural stone to cabinets, countertops, and water damage restoration, we have got you covered. Our team of experienced professionals is dedicated to providing you with the best possible solutions for your flooring projects.
Why Choose Us
With hundreds of thousands of square feet of flooring products in stock, we offer an extensive selection of top-quality flooring options from reputable manufacturers. Our professional flooring installers are ready to help you with your next project, and we offer financing options to make your flooring dreams a reality. Additionally, we provide water damage restoration services, so you can trust us to get the job done right.
Our Promise
At Nulook Floor, we promise to provide you with an exceptional customer experience, unmatched quality products, and unparalleled customer service. We are committed to helping you find the perfect flooring solution that meets your unique needs and exceeds your expectations.
Communication and Customer Service Issues
Several reviewers experienced poor communication and customer service from the company. Lisa K. mentioned that the company had horrible communication, and many low-rated reviews shared similar sentiments. Kate B. warned others to beware of the company's internal politics, no-shows, and poor communication. Matthew B. was unhappy with the company's unavailability for measurements and lack of social distancing measures.
Scheduling Conflicts and Delays
Doris M. experienced a scheduling conflict between the estimator and the office staff. Kate B. reported numerous no-shows and delays, while Matthew B. was unhappy with the company's limited availability for measurements. Jo S. mentioned that the installer went MIA for three days, causing delays in the renovation process.
Quality of Work and Materials
Eddie S. praised the company for their professional service and quality of work. Glade C. reported a very professional job on their kitchen counter, and Nelson H. highly recommended the company for their quality products and excellent customer service. Kai Y. appreciated the company's knowledge and material selection. Shodo W. liked the variety of materials available, and Louis and Manny provided great service.
Positive Experiences
Many reviewers had positive experiences with the company. Eddie S. appreciated the accurate estimates, professional installation, and good communication. Glade C. found the company's prices reasonable, and the job was completed within two weeks. Nelson H. trusted the company for their quality products and excellent customer service. Kai Y. appreciated the company's knowledge and material selection. Shodo W. liked the variety of materials available, and Louis and Manny provided great service.
Negative Experiences
However, some reviewers had negative experiences. Lisa K. warned others to avoid the company due to poor communication. Kate B. shared similar concerns about the company's internal politics and no-shows. Matthew B. was unhappy with the company's unavailability for measurements and lack of social distancing measures. Cheri T. reported poor quality materials and installation. Viktoriya P. experienced issues with flooring and poor customer service. Andrew M. was unhappy with Manny's miscommunication about a backsplash.

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