Inspected Once, Inspected Right!
A Legacy of Service and Community
For decades, Larry H. Miller Casa Chrysler Jeep has proudly served the people of Albuquerque and the surrounding areas. Now, as part of the larger Larry H. Miller family, we're excited to continue that tradition of exceptional customer service and unwavering support.
Your Partner in Automotive Needs
At Larry H. Miller Casa Chrysler Jeep, we offer a comprehensive range of services to meet all your automotive needs. Our knowledgeable and experienced staff can help you with:
New and Used Vehicle Sales
- Discover a new Chrysler or Jeep that perfectly suits your needs and budget.
- Explore our vast selection of pre-owned vehicles, including certified pre-owned models.
- Get exceptional financing options to make your dream vehicle more affordable.
Expert Service & Repair
- Comprehensive automotive repairs and maintenance performed by certified technicians.
- State-of-the-art equipment and technologies for accurate diagnostics and repairs.
- Affordable service plans to keep your vehicle running smoothly.
Exceptional Customer Experience
- Personalized attention and guidance throughout your entire experience.
- A comfortable and welcoming waiting area with complimentary amenities.
- Convenient online scheduling and financing options.
Community Involvement
We believe in actively supporting our community and proudly participate in various local events and initiatives. We're committed to making a positive impact in the lives of our customers and their families.
Our Values
- Integrity: We uphold the highest ethical standards and treat every customer with respect.
- Customer Focus: Your satisfaction is our top priority.
- Commitment: We are dedicated to continuous improvement and exceeding expectations.
- Community: We are proud to be a part of the Albuquerque community and beyond.
Poor Customer Service
The dealership's customer service is a major concern, with two reviewers experiencing poor communication and lack of follow-up from the staff. Trent, the person of contact, failed to call back Michelle Acosta despite promises to do so, leaving her hanging for days. Similarly, Jordyn, the service representative, had spotty responses and little to no communication with Lacy Endris, leaving her feeling frustrated and neglected.
Unprofessional Behavior
The dealership's staff displayed unprofessional behavior, including Walter, the General Manager, who responded to Lacy Endris' concerns with a simple "text me" and later failed to follow up on his promises. Martin, the new service manager, remained silent during a call with Lacy Endris, adding to the frustration.
Incompetence and Mismanagement
The dealership's incompetence and mismanagement are evident in the lengthy delays and failures to fix the issues with the vehicles. Lacy Endris' van was left with the dealership for almost half a year, and even then, it was returned with mouse droppings and damage to a car seat. The dealership's lack of technicians, particularly for transmission work, further exacerbates the problem.
Be the first to review Casa Chrysler Jeep.
Write a Review
