Business Details
7 Years
experience
Emergency
services
Trusted Dog Walking & Pet Sitting Services in Greensboro, NC
Founded in 2019, Top Tails has established itself as a trusted provider of professional pet care services in North Carolina. Our team of certified pet sitters and dog walkers brings extensive experience in delivering personalized care that prioritizes patience, kindness, and competence. Certified in Pet CPR and First Aid through PetTech, we combine technical expertise with genuine compassion to ensure every pet receives exceptional attention. As a bonded and insured company through Pet Business Associates, we maintain rigorous standards of reliability and professionalism. Our commitment to transparency is evident in our real-time updates, GPS tracking, and photo documentation after every visit. With a proven track record of positive client feedback and recognition as a Nextdoor Neighborhood Favorite in 2021, 2023, and 2024, we continue to build trust through consistent service excellence.Our collaborative team approach ensures continuity of care, even during staff absences, while our digital platform provides seamless scheduling and communication. By maintaining strict adherence to background-checked personnel through Acutraq and completing comprehensive training via Pet Sitters Course, we guarantee a level of expertise that sets industry benchmarks. Our dedication to continuous improvement and client satisfaction has solidified our reputation as a leader in the pet care industry since our establishment.
Services
Dog Walking
Pet Sitting
Cat Sitting
Adventure Walks
Almost Overnight
Pet Taxi
Vacation Care
Key Management
Home Security
Online Scheduling
Details
- Year established: 2019
Highlights and features
- We offer GPS-tracked dog walks with real-time updates for complete transparency
- Our team completes extensive pet sitter training through Pet Sitters Course
- Certified in Pet CPR and First Aid through PetTech for emergency preparedness
- Fully insured and bonded through Pet Business Associates for client protection
- Recognized as Nextdoor Neighborhood Favorite in 2021, 2023, and 2024
Associations and certifications
- PetTech
- Acutraq
- Pet Business Associates
- Pet Sitters Course
What people say
Excellent job keeping informed
Peace of mind during travel
Great care for fur babies
Professional and organized
Treated like superstars
Services
Dog Walking
Our private 1:1 dog walks provide essential exercise and mental stimulation tailored to each pet's needs. GPS-tracked routes ensure safety while real-time updates and photo documentation give owners complete visibility. Each walk maintains consistent scheduling to support pets' routines and reduce anxiety.
Pet Sitting
In-home pet sitting maintains familiar environments for cats and dogs during owner absences. Services include feeding, playtime, light home maintenance, and medication administration. Daily visits ensure pets receive personalized attention while maintaining household security through mail collection and presence maintenance.
Adventure Walks
90-minute nature excursions through Greensboro's parks and trails provide enhanced sensory stimulation for active dogs. These customized outings include exploration of Bog Garden, scenic trails, and greenways with detailed post-visit reports documenting routes, activities, and behavioral observations to track pet development.
Almost Overnight
Evening and morning visits totaling 3 hours provide continuity of care for pets during extended owner absences. The 2-hour evening session includes dinner, playtime, and bedtime routines, while the 1-hour morning visit establishes daily structure with breakfast and light exercise.
Cat Sitting
Specialized cat care maintains household routines with litter box maintenance, feeding, and interactive play sessions. Services accommodate shy or elderly cats through quiet observation techniques while ensuring medication administration and health monitoring during daily visits.
People
Andrea Pollina
Founder and Certified Pet Sitter
With six years of pet care experience and Pet CPR/First Aid certification, Andrea combines legal background precision with compassionate service. Certified through Pet Sitters Course and managing her own two dogs, she ensures professional standards across all operations.
Sarah K.
Office Manager
A North Carolinian with decade-long Greensboro residency, Sarah manages operations while maintaining five cats. Her Ophthalmic Assistant background complements her organizational skills in coordinating client services and team logistics.
Elia
Team Lead
Former educator with public school and nonprofit assessment experience, Elia brings structured care approach. Her educational background informs systematic service delivery while managing household pet care for her family dog Pete.
Shaina
Team Member
With a master's in animal physiology from Mississippi State and zoo experience, Shaina provides scientific expertise. Caring for multiple pets at home, she applies academic knowledge to practical pet care scenarios during visits.
Christine
Team Member
Biologist and conservationist with 12 years marine science experience, Christine contributes specialized knowledge in animal welfare. Her turtle conservation work informs holistic care approaches while maintaining personal interests in outdoor activities.
Questions
How does Top Tails ensure pet safety during walks?
All walks use GPS tracking technology with real-time updates. Our Acutraq background-checked team follows strict safety protocols while maintaining visual supervision throughout each visit.
What happens if I need to cancel a scheduled service?
We require 24-48 hour notice depending on service type. Late cancellations incur 50% charges to maintain fair compensation for scheduled team members.
How do you handle key access for pet visits?
We use electronic door codes or lock boxes - we never retain physical keys. Clients maintain full control over access methods while ensuring secure entry for service delivery.
What qualifications do your pet sitters have?
All team members complete Pet Sitters Course training, pass Acutraq background checks, and maintain current PetTech CPR/First Aid certifications for comprehensive pet care readiness.
Can I schedule recurring pet care services?
Yes, we offer template scheduling for regular visits with 10% discounts on weekly packages. Our Time to Pet platform enables automated booking for consistent midday walk requirements.
Do you care for pets with special needs?
Our certified team administers medications, accommodates mobility challenges, and creates customized care plans. Detailed intake forms ensure specific requirements receive proper attention during every visit.
